Job Purpose

We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Essential Functions

• Provide remote and on-site support for one or more locations as needed
• Responding to end user support requests and escalations from the Helpdesk via tickets
• Software/Hardware installations, upgrades, and troubleshooting
• Workstation deployments
• Workstation image management
• Patch management
• Providing basic guidance in computer operation and management
• Special projects as required

Education

• Bachelor's degree in computer science or information technology preferred

Experience

• 2 to 3 years of IT experience

Certifications, Accreditations, Licenses

• Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
• A Certification preferred

Special Knowledge, Skills, and Abilities

• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Experience with Dell and HP computer hardware
• Knowledge of Windows 10 and 11 operating systems and domain environments
• Experience with mobile devices (IOS, Android, Windows)
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours support/On-Call when necessary
• Excellent interpersonal skills
• Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
• Ability to lift 50 pounds
• HDL is required

Supervisory Responsibility