What are the responsibilities and job description for the Desktop Support Engineer position at HAWAIIAN TELCOM SERVICES?
Job Purpose
We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
Essential Functions
- Provide remote and on-site support for one or more locations as needed
- Responding to end user support requests and escalations from the Helpdesk via tickets
- Software/Hardware installations, upgrades, and troubleshooting
- Workstation deployments
- Workstation image management
- Patch management
- Providing basic guidance in computer operation and management
- Special projects as required
Education
- Bachelor's degree in computer science or information technology preferred
Experience
- 2 to 3 years of IT experience
Certifications, Accreditations, Licenses
- Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
- A Certification preferred
Special Knowledge, Skills, and Abilities
- Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems
- Experience with Dell and HP computer hardware
- Knowledge of Windows 10 and 11 operating systems and domain environments
- Experience with mobile devices (IOS, Android, Windows)
- Ability to solve complex hardware and software issues
- Ability to travel and work after hours support/On-Call when necessary
- Excellent interpersonal skills
- Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
- Ability to lift 50 pounds
- HDL is required
Supervisory Responsibility