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Admissions Representative

Honolulu, HI | Full Time
10 Days Ago

Job Description

PRIMARY PURPOSE: Serves as admissions advisor, handling public inquiries, working directly with animals while facilitating successful customer care. Responsible for admitting and releasing animals (owner relinquishment, stray admissions, lost and found, foster care), handles humane trap loans, as well as providing education and information to the public.

Reports To: Admissions Manager, Admissions Assistant Manager

Supervises: Volunteers


  • Animal Admissions. Accepts and releases animals including accurate transactions and database entries, fee handling, pet microchipping and vaccinating, humane animal handling, animal photography and placement of animals in proper holding areas. This function includes but is not limited to stray arrivals, owner surrenders, as well as releasing foster care animals.
  • Customer Care. Treats all animals and the public in a friendly manner with compassionate professionalism, following up on public requests in a timely manner including returning phone calls, and responds to questions about euthanasia and other issues according to established guidelines. Communicates a positive public image of the organization.
  • Lost & Found. Assists public with lost and found animals and makes efforts for reunions. Posts and updates all photos of lost/found animals to the shelter database.
  • Animal Care Management. Contacts veterinary services team (including after daytime business hours) to expedite urgent care of sick, suffering, or injured animals if needed.
  • Financial Reports. Provides daily activity reports and cash management activities for accounting.
  • Admissions Center Maintenance. Ensures a clean, organized, and welcoming admissions center. Organizes and orders supplies with supervisor approval as needed.
  • Organizational Improvements. Shares ideas and suggestions for department and organization improvements.
  • Must abide by all Hawaiian Humane policies and job duty procedures including but not limited to surrender fees, microchip fees, humane trap (rental) fees, and redemption fees.


  • Operations Support. Provides support in adoptions, animal care, outreach, transfer, and other departments as needed. May include vehicle training for animal transport, dispatching of officers for emergencies and inputting field assignments as needed and assisting Humane Investigators with animal admissions and processing from the field as needed.
  • Other Duties as Assigned. May include organization-wide support as needed such as but not limited to participation in events, fundraising, and Hawaiian Humane's role as a first responder to disasters.

JOB CONDITIONS: Indoors and outdoors as needed.

  • Equipment Use: Computer, database, and telephone systems. Use of all sheltering related animal equipment including tools for containing animals humanely, safely, and securely. Shelter related medical equipment and tools for administering vaccines humanely and safely. Use of Hawaiian Humane Vehicles.
  • Hours: Based on operational requirements. Must be available 40 hours a week with overtime as needed any 7 days of the week, weekends, and holidays.


  • Must be self-motivated and able to work independently and as a team successfully with proven communication, collaboration, and customer service.
  • Must be able to maintain professionalism, composure, and compassion in emotionally charged situations and able to resolve conflicts effectively.
  • Must be able to perform physically rigorous work, stand for long periods of time and able to lift and carry up to 50 pounds with or without reasonable accommodation.
  • Must have no limitations to prevent handling or working with all animals.


  • Skills/Knowledge: Must have excellent customer service skills including verbal and written communications. Must be able to competently perform cash, computer, and paperwork transactions. Must be willing to drive company vehicles including animal transport trucks. Must pass a driving background check with a valid driver's license and acceptable driving record as may be required to drive as needed according to organizational policy.
  • Education/Training: High school diploma or equivalent.
  • Experience: One year of customer service experience and animal handling preferred.

As a condition of employment, an applicant selected for hire is required to verify COVID-19 fully vaccinated status with HR prior to starting work. To be exempt from this requirement, an applicant must submit supporting documentation of exemption due to a medical reason, or because of a sincerely held religious belief to HR.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Company Overview

  • Website
  • Headquarters HONOLULU, HI
  • Size 50 - 100
  • Founded 1897
  • Type
  • Revenue $10M - $50M
  • Industry Edu., Gov't. & Nonprofit
  • About hawaiian humane society
  • Hawaiian Humane Society is an educational and advocacy organization that shelters, protects, rescues, reunites, and rehomes animals. It is Oahu's only open admission shelter that welcomes all animals. Established in 1883, the Society is an independent, local nonprofit not affiliated with or funded by any other organization.

Skills for Admissions Representative

The job skills required for Admissions Representative include Customer Service, Urgent Care, Collaboration etc. Having related job skills and expertise will give you an advantage when applying to be an Admissions Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Admissions Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Admissions Representative

The following is the career advancement route for Admissions Representative positions, which can be used as a reference in future career path planning. As an Admissions Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Admissions Representative. You can explore the career advancement for an Admissions Representative below and select your interested title to get hiring information.

How to Become an Admissions Representative

If you are interested in becoming an Admissions Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Admissions Representative for your reference.

Step 1 Understand the job description and responsibilities of an Admissions Representative

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Step 2 Knowing the best tips for becoming an Admissions Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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