Haven Technologies is a new quote-to-claim insurtech platform for the life, disability and annuities industries that allows carriers to leverage our innovative platform as their own. Through our SaaS model, our solutions, including new business, in-force management and product development, are available to everyone. 

We believe in making life better, together. Our time-tested, purpose-built technology has already delighted customers through digital experiences, transformed complex, advisor-driven businesses, and launched new products with speed to help more people access life insurance. Don’t take our word for it, hear directly from our team.

But Haven Technologies is not just about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300 dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.

ABOUT THE ROLE:

You will be joining our Operations team as a help desk and technical expert, providing effective and efficient direct hardware and software support across our growing organization. In your day-to-day, you will provide excellent customer service and serve as an in-house technical solutions person, and create and improve on processes that enable our team to do their best work. 

WHAT YOU WILL DO:

• Regularly interact with third party technical vendors such as IT Help Desk, computer procurement, AV equipment, printers, etc. 
• Support and coordinate with our infrastructure team to manage network monitoring arrangement and handle onsite support for network room and wifi equipment.
• Handle hands-on support for on-premises equipment for standard daily system management.
• Support onboarding and offboarding for badge, machine, and account creation for all employees.
• Provide timely and excellent customer service for on-premises IT Help Desk support for new hires, VIP users, guests, ensuring quick turnaround.
• When required, be available beyond regular business hours to provide support as needed.

REQUIREMENTS

• 2-5 years experience working in an IT/Technical Support role 
• Demonstrated fortitude, patience and continuous improvement focus that’s required to thrive in a fast paced support or help desk environment
• Strong working knowledge of Windows and MacOS operating systems
• Experience troubleshooting office hardware, such as laptops, desktops, printers, scanners, speakers, video conferencing solutions, etc. 
• Experience with Zoom, Google G Suite Applications, Microsoft Office 365, and other standard office SaaS solutions
• Solid technical background with an ability to give instructions to a non-technical audience
• Ability to quickly learn new technologies and software systems as they are introduced into our environment
• Strong attention to detail
• Ability to identify broken processes and provide solutions
• Ability to work on-site in our New York City office primarily
• Authorized to work in the United States without sponsorship now or in the future

BENEFITS:

We have a stellar team of co-workers, a really cool office, a flexible hybrid work schedule, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. Being backed by a Fortune 500 company like MassMutual allows us to provide more stability than most startups. Also, it enables us to offer some pretty sweet perks such as an annual learning stipend, commuter wallet, and a 401(K) with employer matching!

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#6 Best Workplaces in New York) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

As part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination or regular testing, mask-wearing, social distancing, and daily health checks. Requirements may change in the future with evolving public health landscape. Haven Technologies will consider all legally required exemptions and accommodation requests.