62 IT Support Manager Jobs in Glendale, AZ
SORT BY
H
M
M
D
W
Washington Elementary School District No. 6
Glendale, AZ | Full Time
$75k-102k (estimate)
2 Weeks Ago
D
D
M
D
D
T
R
P
D
R
Rise Above Support Services, LLC
Glendale, AZ | Part Time | Full Time
$32k-35k (estimate)
1 Month Ago
D
A
H
H
C
U
W
Washington Elementary School District No. 6
Glendale, AZ | Full Time
$45k-64k (estimate)
5 Months Ago
S
IT Support Manager
Contractor
8 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Harvard Partners, LLP, Trusted Advisors to IT is Hiring an IT Support Manager Near Glendale, AZ
As the IT Support Manager, you are responsible for managing both internal and outsourced technical support teams in ensuring exceptional, timely, and reliable support to internal users. The person in this role will be responsible for optimizing support/Help Desk processes, metrics (SLAs/OLAs), reporting, escalation, hiring, training, and managing all members of the team. This role reports to the Vice President of IT.
The IT Support team is responsible for technologies including laptops, desktops, mobile devices, thin clients, Microsoft desktop applications, Adobe Acrobat, Active Directory & Identity and Access Management, etc., as well as outsourced vendors in the areas of Network and Security. They also provide Tier 1 & 2 support for asset procurement and disposal, PC and mobile device troubleshooting, patching and monitoring, etc.
Requirements:
The IT Support team is responsible for technologies including laptops, desktops, mobile devices, thin clients, Microsoft desktop applications, Adobe Acrobat, Active Directory & Identity and Access Management, etc., as well as outsourced vendors in the areas of Network and Security. They also provide Tier 1 & 2 support for asset procurement and disposal, PC and mobile device troubleshooting, patching and monitoring, etc.
Requirements:
- Minimum of 5 years of experience as a leader of an IT support organization (Help Desk) supporting over 150 end-users.
- Minimum of 3 years of direct management experience managing teams of 5 people.
- Demonstrated skills in ITSM disciplines of Problem Management, Change Management, and Incident Management and a passion to provide an exceptionally positive experience for internal users and external customers.
- Manage the IT Asset Lifecycle including acquisition, tracking, retirement, disposal, and interface with the Finance organization.
- Experience with Kace Ticketing System or related technology.
- Experience with creating SLAs, OLA's, standards, processes, and procedures.
- Experience training (or acquiring training) for staff and users. Understanding the relationship between training and support levels.
- Must be self-motivated and have the ability to work independently with minimal supervision.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality with sensitive customer and internal information.
- Excellent organizational and multi-tasking capabilities.
Job Summary
JOB TYPE
Contractor
POST DATE
08/05/2022
EXPIRATION DATE
10/25/2022
Show more
The job skills required for IT Support Manager include Technical Support, Troubleshooting, Verbal Communication, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Manager. Select any job title you are interested in and start to search job requirements.
For the skill of Verbal Communication
Wyndham Destinations
Full Time
$56k-71k (estimate)
Just Posted
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
