Description

JOB TITLE: Delivery Technician

DEPARTMENT: Pharmacy

REPORTS TO: Compliance Manager

JOB SUMMARY

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

The primary duties for this position include but are not limited to:

• Delivering medications, medical equipment, supplies, and retail products to customers and pharmacy LTC accounts. This includes accurately completing paperwork and collecting payments for services rendered.
• Setting up equipment and providing end user or their representative education on proper use of the equipment.
• Receiving shipments from vendors including checking in orders accurately.

WORK PERFORMED

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Receive orders from area departments and route for delivery.
• Schedule customer orders for delivery to company routes or schedule on demand service.
• Process delivery orders in pharmacy designated software for routing, billing, and payment processing.
• Accomplish daily delivery run, maximizing efficiency of route stops between the hours specified.
• Follow company policy and procedures concerning loading and unloading equipment, securing equipment in the vehicle, customer delivery and pickup of equipment and securing the vehicle when parked.
• Maintains confidentiality of all materials handled, as well as the proper release of information.
• Demonstrates and models the Pharmacy’s core values of Compassion, Commitment, and Caring.
• Communicate with the pharmacy or DME department in a timely manner any delivery issues or concerns before leaving the delivery location. This includes but is not limited to order discrepancies, educational needs for medications, and/or billing questions.
• Reconcile all deliveries for payment and completion immediately upon return to the pharmacy. This includes properly filing any paperwork.
• Prepare equipment returned from a patient (dirty) per set standards to be patient ready again. Includes cleaning, disinfecting, quality assurance, and return to active status.
• Routine maintenance of the delivery van which includes washing and reporting any necessary repairs to ownership.

OTHER FUNCTIONS:

• Receive orders from carriers and parcel service to the warehouse.
• Review, checkin, and place products in inventory per company policy from vendor shipments for stock.
• Document and report all incidents with deliveries.
• Other related duties as assigned

Requirements

ADDITIONAL REQUIREMENTS:

• Valid Commonwealth of Pennsylvania driver’s license.
• Excellent organizational and time management skills.
• Good driving record with minimal traffic violations.
• Proven work experience as a Delivery Driver.
• Ability to exercise tact, initiative and good judgment in dealing with people.
• Ability to follow directions in order to deliver equipment, supplies and medications.
• Ability to accept and utilize supervision.

PHYSICAL AND SENSORY REQUIREMENTS:

Physical Demands:

• Good physical and mental health.
• Neat, clean, free from body odors, conforms to the uniform code.
• Constant standing and walking during work periods.
• Turning, stooping, bending, climbing, stretching and lifting in the provision of comprehensive business management.
• Finger and hand dexterity necessary to handle equipment.
• Visual and auditory acuity required to complete comprehensive job functions.
• Lifting, carrying, pushing and pulling objects weighing up to 35 pounds.
• Assisted lifting/carrying (2 person lift) large equipment weighing up to 175 pounds.

POTENTIAL ON-THE-JOB RISKS:

Identified risks, none identified. Possibility for acquiring airborne, rarely bloodborne pathogens

SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:

Safety shoes required

Gloves, mask and gown provided and encouraged

MOST COMPLEX DUTY:

Satisfying customers needs while trying to adhere to the delivery schedule and delivery of temperature sensitive medications.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

Directly responsible to the Compliance Manager.

COMMUNICATIONS:

Ability to communicate effectively, orally and in writing to customers and other team members.

QUALIFICATIONS (MINIMUM)

EDUCATION:

High School or equivalent

TRAINING AND EXPERIENCE:

Previous pharmacy experience preferred. Possess an acceptable driving record and maintain a valid Pennsylvania driver's license.

WORK SCHEDULE:

Monday through Friday, Day or Middle shift with rotation and varying hours based on pharmacy needs. Weekends and other hours as required.