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Harris Local Government Solutions Inc.
Maine, NY | Full Time
$57k-71k (estimate)
10 Months Ago
Support Analyst
$57k-71k (estimate)
Full Time 10 Months Ago
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Harris Local Government Solutions Inc. is Hiring a Support Analyst Near Maine, NY

Support Analyst Harris Local Government - Remote Providing high quality, friendly and prompt phone support for a variety of local government and utility software applications is the primary responsibility of this individual. As a Software Support Analyst with Harris, this person will be part of a core team dedicated to providing the best service possible to over 450 Municipalities, Counties and Utilities in Maine. Core responsibilities of the position include, but are not limited to, the following: Technical phone support to customers. Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner. Installing and updating TRIO product line applications, integrated 3rd party applications and operating system and/or database applications. Learning, understanding, implementing and training on a variety of software applications. Identification and communication of additional revenue streams/opportunities within the support arena. Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. Travel – less than 15%. The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes: 2 years customer service experience in a technical environment. Demonstrated track record of working effectively within a collaborative and cohesive team based environment. Excellent verbal and written communication skills. Outstanding customer service and organizational skills. Exceptional analytical, troubleshooting and problem solving skills. Critical thinking skills and the ability to utilize resources is a must! Positive, results oriented mindset. Ability to multi-task effectively and to consistently meet assigned deadlines. Self starter with ability to work well independently and in groups. Ability to speak comfortably in front of a group of customers or peers. Expected Hours of Work: Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday - Friday, 8:30am to 5pm EST. Travel: Minimal AAP/EEO Statement Harris Computer is an EEO/AA/Disability/Vets Employer. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Summary

JOB TYPE

Full Time

SALARY

$57k-71k (estimate)

POST DATE

05/26/2022

EXPIRATION DATE

02/15/2024

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Harris Local Government Solutions Inc.
Full Time
$40k-49k (estimate)
1 Month Ago

The job skills required for Support Analyst include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Analyst job description and responsibilities

They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

04/03/2022: Minneapolis, MN

Support analysts often communicate directly with consumers.

04/07/2022: Binghamton, NY

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

03/20/2022: Rock Hill, SC

These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

03/17/2022: Long Beach, CA

Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.

04/11/2022: Charleston, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Analyst jobs

Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.

02/25/2022: New Bedford, MA

Most entry-level support analyst positions require at least a bachelor’s degree.

04/24/2022: Youngstown, OH

Use clear language without jargon.

03/28/2022: Winston Salem, NC

Gain experience and apply to higher roles.

03/29/2022: Bakersfield, CA

At least 2 years previous experience within a system support role and function.

03/25/2022: Stamford, CT

Step 3: View the best colleges and universities for Support Analyst.

Butler University
Carroll College
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Providence College
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