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Customer Success Manager
Harri US New York, NY
$117k-163k (estimate)
Full Time 1 Month Ago
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Harri US is Hiring a Customer Success Manager Near New York, NY

Team Harri is Hiring.... Customer Success Managers
Harri is the first enterprise ready workforce management platform built for the services vertical. The services vertical presents the greatest technological challenges that exist within the world of enterprise Workforce / Human Capital Management technology. Harri believes that the service industries deserve a platform built from the ground up for services. We know this space well: our founder and CEO Luke Fryer, a technologist and restaurateur, has set the standard for how to build technology for an industry Harri cares about and knows incredibly well.
If you’re a builder, entrepreneur, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family.
Who are we looking for?
Customer Success Managers are responsible for managing customers after successfully onboarding them onto the Harri platform. You will be the success manager as well as the trusted consultant to hospitality industry customers.
Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.
Client Consultation
  • Develop relationships to serve as a trusted advisor with customers to optimize their business
  • Proactively develop and share best practices
  • Provide ongoing training and end-user support
  • Escalation point for all clients issues
  • Gather customer requirements and partner with the Product team to deliver functionality to the customer
Engagement
  • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
  • Accountable for quality of results produced
  • Provide support to the technical team to ensure system quality, functionality, and performance
  • Identify sales opportunities that will enhance the client experience and improve their business operations
Requirements
  • Bachelor’s Degree
  • 2 years in a customer-facing role at a SaaS Software company
  • Experience in the hospitality industry in an operations, general manager, or other operational role strongly preferred
  • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
  • Reports to Senior Manager, Customer Success INDRETAIL

Job Summary

JOB TYPE

Full Time

SALARY

$117k-163k (estimate)

POST DATE

02/05/2023

EXPIRATION DATE

06/27/2023

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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