Responsibilities

Provides a wide variety of clerical, administrative, and communications duties in support of a unit or department in a clinical area. Answers telephone, answers inquiries, directs callers, and takes messages. Locates information and enters data into online system. Gathers information, documents, charts, supplies, or other necessary materials. Greets guests, answers questions, and gives directions. Collects and distributes incoming and outgoing mail. Makes new and updates existing patient charts; ensures that charts have necessary forms for documentation, such as patient labels, progress notes, and physician order sheets. Coordinates transfer of charts to and from Health Information Management. Maintains log books. Calls physicians’ offices for information. Maintains an adequate supply level of forms, supplies, flow sheets, and admission charts. At higher levels, performs complex duties using computers, such as creating specialized reports and spreadsheets. May coordinate scheduling of patients or procedures. May coordinate work or projects in functional area. Perform other duties as assigned.

Education Requirements

High school diploma or equivalent. Associate’s degree and administrative/clerical training preferred.

Minimum Experience, Knowledge, Skill, and Ability Requirements

Clerical or administrative experience. Good skills in time management and organization. Good customer service skills. Basic skills with using a computer and general office equipment. Professional demeanor and ability to multi-task. Knowledge of word processing software programs and administrative functions. Good knowledge of medical terminology. Good skills in time management and organization. Excellent customer service skills. Professional demeanor and ability to multi-task. Professional demeanor and ability to multi-task. Good problem-solving and leadership skills.