STATEMENT OF JOB:

The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:

• Manages the sales process from first inquiry to receipt of deposit, to eventual move-in
• Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community
• Responsible for the professional handling of all incoming inquiries via telephone, email, or in person
• Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi)
• Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate
• Utilize all sales resource tools as approved by Harmony Senior Services
• Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.
• Assists with all other marketing efforts as directed by the Sales and Marketing Director
• All other duties as assigned