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Customer Service Representative (CSR)
THE HARMAN GROUP Rochester, MI
$34k-42k (estimate)
Full Time | Business Services 2 Months Ago
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THE HARMAN GROUP is Hiring a Customer Service Representative (CSR) Near Rochester, MI

About us:

Harman Corporation is a U.S. manufacturer of plastic caps, grips, plugs, and custom molding with over 60 years of expertise. We are an industry leader in manufacturing high quality products with having exceptional customer service. Here at Harman, we are highly focused on serving both our external and internal customers. We are committed to creating a culture in which every employee is proud to be a part of the Harman family. We offer a comprehensive benefits package including health care, dental, vision, life insurance, and 401k with a company match.

We are seeking a Customer Service Representative at our Rochester, MI manufacturing facility.The CSR will communicate with customers via telephone and email concerning orders, shipments, and products. The CSR team functions as a central point of contact for the coordination of potential and existing customers’ requirements and expectation. We are looking for an eager professional with excellent written and verbal communication skills. Experience in manufacturing, customer service, and ERP systems required. In addition to these skills, we are looking for an individual whose work ethic aligns with our Core Values: Accountability, Customer Focused, Teamwork, Integrity, & Innovation! The schedule is full time 40 hours/week Monday through Friday from 8:00am to 4:30pm.

Key Responsibilities

  • Provide exceptional services by identifying customer needs, responding to customer inquiries, and acting as a liaison between customers, engineering, production, sales, and shipping.
  • Process all customer purchase orders, inquires and creating work orders for production.
  • Create a lasting customer experience; being reliable and follow up in a timely manner.
  • Respond quickly to customer requests such as order & shipment status, checking stock levels, and handling special requests.
  • Proficient in ERP & CRM systems (Global Shop Solutions).
  • Handling incoming and outgoing calls, emails, and faxes.
  • Build proficiency and strong knowledge base on all product lines.
  • Create quotes for standard orders.
  • Participate in ongoing training and development programs.
  • Assist Sales Team with additional status and tracking order updates.

Skills and Qualifications

  • Associates degree in administrative or business (preferred).
  • 3 years’ experience in a fast-paced customer service role for manufacturing.
  • 3 years’ experience ERP System and/or CRM System Experience (Global Shop Solutions).
  • Proficiency in Microsoft office: Outlook, MS Teams, Word, Excel, and SharePoint.
  • Highly organized with good prioritizing skills.
  • Strong collaborative, problem solving and interpersonal skills.
  • Must be reliable and able to work independently and within a team.
  • Attention to detail is essential for this position.
  • Positive, self-starting attitude with good written and verbal communication skills.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Rochester, MI 48307: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$34k-42k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

02/26/2023

WEBSITE

harmangroup.com

HEADQUARTERS

KING OF PRUSSIA, PA

SIZE

25 - 50

FOUNDED

1984

CEO

D KIRK HARMAN

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Harman

Celebrating over 30 years of excellence, The Harman Group is a structural engineering, parking planning and design, and construction engineering firm with offices in the King of Prussia (Philadelphia), PA and New York, NY. We work with architects, developers, owners, and construction managers on a wide range of structural engineering and parking consulting projects across many different industries. Through maintaining and expanding on state-of-the-art techniques and industry knowledge, we find the best solution to each project. Our team of professionals includes structural engineers as well as... an in-house parking design team, plus a full support staff of CAD/BIM technicians and administrative personnel. While our disciplines are complex, partnering with The Harman Group and getting results is really quite simple. We Listen. We respond. We deliver. More
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