Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

Responsible for the overall infrastructure, administration, maintenance and performance of one or more key systems. This may include, but not be limited to, infrastructure that includes servers running VMWare, storage areas networks, and load balancers that support systems that include Point of Sales, Microsoft AD, Gaming Systems and Property Management Systems, Telecommunications, and other related software and hardware, personal computers, and systems, which play a key role in the operating environment of the casino.

ESSENTIAL FUNCTIONS:

• Available to work in a 24 hour, 7 day a week environment.
• Able to provide on-call support 24 hours, 7 day a week.
• Assist the IT Director/Manager with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. 
• Provide on-the-job work direction to other support staff and function as an IT staff trainer when necessary.
• Interface with Mirage team members regarding computer program requests or problems.
• Assist in planning and development of staffing, training, and equitable treatment of all IT personnel and ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Evaluate end user needs and provide solutions and recommendations. 
• Stay abreast of the state of the art in computer technology and systems.
• Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
• All other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

Minimum of a four-year computer degree from a college or university; or four to five years related casino experience and/or training; or equivalent combination of education and experience, preferred. Must have 3 years’ experience with HP/Cisco/ Dell servers running VMWare systems and switches. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Nevada Gaming.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Proof of authorization/eligibility to work in the United States.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off can fluctuate.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred. 

KNOWLEDGE OF:

• AS/400, InfoGenesis, IGT, Oracle Opera, Windows, and Telecom administration knowledge a plus.
• Microsoft MCSE, A , and Network certifications a plus.
• Must have the ability to withstand noisy and smoke-filled environment.
• Must be able to work any shift and provide on-call 24X7 support.

ABILITY TO:

• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.