Overview

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to Hard Rock Casino Cincinnati standards.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Recognizes guests immediately with a friendly, courteous greeting . Also acts as a “walking information center,” by providing information on all aspects of Hard Rock Casino Cincinnati services and facilities.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned. 
• Performs tableside cooking, salad entrées, desserts and presents.
• Attend and participate in meetings, completing follow-up as assigned
• Perform work regularly and predictably.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Other duties as assigned.

Qualifications

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty one (21) years of age.

KNOWLEDGE OF:

• Food, beverage, and wine service.
• Table service procedures and table etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Additional Details

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Restock needed materials and retrieve dropped items.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Take orders, recite specials, and point specific items out on the menu to customers.
• Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System