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PLAYERS CLUB REP - PART TIME
$24k-30k (estimate)
Part Time | Business Services 7 Months Ago
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Hard Rock International is Hiring a PLAYERS CLUB REP - PART TIME Near Cincinnati, OH

Overview

POSITION SUMMARY:

The Wild Card Club Representatives are responsible for always providing the highest level of guest service

Responsibilities

ESSENTIAL FUNCTIONS:

  • Wild Card Representatives (WCR) are responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati at all time
  • WCR are to show up to their shift on-time and be at their workstation at the start of their shift
  • WCR are to know and understand all gaming systems so they can communicate appropriate and correct information to guests
  • WCR are expected to obtain 100% on secret shops by:
  • Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
  • Asking how they may assist
  • Utilizing the guest’s name
  • Assisting the guest and reassuring with the guest that their needs have been exceeded
  • Upselling an item of the casino
  • Sending the guest to their next destination with a positive parting comment
  • WCR are expected to capture phone numbers and email address of guests
  • WCR will be asked to work the gaming floor:
  • Telling guests about the Wild Card Club benefits
  • Helping sign guests up for a card
  • Helping to increase rated play
  • WCR will assist with promotions and events
  • WCR are expected to follow the handbook policy for always approaching and uniforms
  • WCR are to always approach peers and leaders with a respectful tone
  • WCR are expected to know and understand all promotions so they can effectively communicate them to guests
  • WCR are to stand at the Wild Card Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
  • This position reports to the Wild Card Club Supervisor Team
  • Other duties as assigned

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High school diploma and/or guest service experience.

Additional Details

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
  • Must successfully pass background check
  • Must successfully pass drug screening
  • Must be 21 years of age

.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Business Services

SALARY

$24k-30k (estimate)

POST DATE

08/12/2022

EXPIRATION DATE

01/03/2025

HEADQUARTERS

WESTMINSTER, ENGLAND

SIZE

<25

FOUNDED

1971

CEO

DAVID STUART PELLOW

REVENUE

<$5M

INDUSTRY

Business Services

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