JOB SUMMARY: Relieves in the absence of either Executive Housekeeper. Assists in duties listed when the Executive Housekeeper is present.

ESSENTIAL FUNCTIONS:

• Guest Services
  • Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
  • Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
  • Provides courteous guest service and responds promptly to guest questions, complaints or requests.
  • Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.
  • Works with other department heads to resolve guest complaints.
• Operational Management
  • Maintains the property within the standards of the applicable franchise inspection system.
  • Communicates with other department heads to resolve deficiencies and repair items.
  • Cross trained in all back of house positions.
  • Typical week shall include inspecting 2 days a week when Executive Housekeeper is off as well as deep clean or training new back of house hires on the other 3 days a week.
  • Manages back of house according to established company procedures.
  • Compiles and reports accurate guest-room status to Front Office throughout the day as well as at the end of the day.
  • Communicates any discrepancies in room status and ensures that corrective action is taken.
  • Communicates with other department heads to resolve deficiencies and repair items same day to ensure rooms are not left out of order whenever possible.
  • Performs special assignments and projects as requested.
  • Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed.
  • Maintains room quality and amenities based on hotel objectives and policy and procedures.
  • Inspect all guestrooms each day to ensure the quality and integrity of the room when Executive Housekeeper is off.
  • Complete inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out.
  • If occupancy is under 50 rooms, will complete assigned tasks as well as complete deep cleans, clean guestrooms or other tasks to offset any potential downtime.
• Safety, Security and Compliance
  • Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations.
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.
• Human Resources
  • Assists with schedules back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed.
  • Assists in training and development of all housekeeping and laundry staff.
• Performs other related and unrelated tasks as assigned by management.

JOB SPECIFICATIONS:

• Environmental Conditions
  • 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
  • 5% Outside: No protection from weather conditions during property walks and inspections.
• Essential Skills
  • Knowledge of budgeting, forecasting, staffing, scheduling.
  • Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees.
  • Ability to order and receive supplies and maintain adequate inventory levels.
  • Ability to communicate effectively with members of other hotel departments.
  • Requires familiarity with applicable franchise standards and procedures.

• Educational/Vocational Preparation
  • High school graduate or equivalent required. Three years’ experience as Housekeeping Supervisor or Inspector is required.