10 Front Office Manager Jobs in Lebanon, IN
Hampton Inn & Suites - Lebanon is Hiring a Front Office Manager Near Lebanon, IN
We are currently recruiting for a Front Office Manager to join our team!
Lead front office activities of hotel and proactively look for opportunities to create memorable experiences for our guests! Responsible for driving excellent guest service results and assisting guests with aspects of their stay, reservation and room assignment activities including various requests and inquiries. Ensure team members are provided training, support and tools to take care of our guests. Their expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.
ESSENTIAL FUNCTIONS:
- Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)
- Fulfill shift(s) as Manager on Duty as assigned.
- Hands on approach to leading the Guest Services team.
- Maintains staffing levels of the department.
- Maintains supplies and inventory controls for the Front Office and Pantry.
- Provide management support and coverage in other areas of hotel (as needed)
- Review all schedules, ensuring all issues are identified and addressed
- Conduct guest services meetings and ensure employees are kept informed
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Recruit, manage, and train, Front Office Team
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Maximize room occupancy at best rates.
- Establish consistent Standard Operating Procedures
- Ensure staff is in compliance with Company Appearance and Grooming standards.
- Assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures.
- Review guest experience scores; review scores with staff; make recommendations for improvement
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests.
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- May be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position.
- Comply with hotel security, fire regulations, and all health/safety regulations and legislation
- Oversee smooth operation of breakfast service (as applicable)
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Previous experience as a front desk, guest service supervisor or manager preferred
- Must have excellent leadership and organizational skills.
- Must have excellent customer service skills
- Must have excellent verbal and written communication skills
- Must be familiar with Microsoft Office
- Must be familiar with operation of office equipment e.g.- copier, printer, facsimile machine, telephone etc.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must be able to work without constant supervision.
- Required to work desk shifts as needed
- Ability to stand for the entire scheduled shift.
- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
- High school education required. Some college Some college preferred.
- Minimum one (1) year in a management role in a hotel required.
- Must be able to effectively lead a team
- Knowledge of and ability to operate personal computers and various property specific applications.
- Ability to read and speak English fluently. Second or multiple languages are a plus.
- Ability to perform under pressure.
Job Summary
Full Time
$47k-69k (estimate)
01/30/2023
06/10/2024
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Leadership, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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