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Hampton Inn & Suites | Good Hospitality Services
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Chicken Salad Chick
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Front Office Manager
$47k-69k (estimate)
Full Time 3 Months Ago
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Hampton Inn & Suites | Good Hospitality Services is Hiring a Front Office Manager Near Fort Myers, FL

POSITION SUMMARY: In addition to the Room Receptionist Description, directs the overall management of the Front Desk to achieve the company’s quality service and profit objectives. Ensures a congenial atmosphere in which Front Desk employees can perform to the best of their ability.


PRIMARY RESPONSIBILITIES:

  • Helps establish short-term and long-range plans to achieve overall profit and growth objectives.
  • Remains current on business trends and local activities.
  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Monitors – on a daily basis – front desk staffing, operations, and appearance of all aspects of Front Desk.
  • Conducts bi-monthly Front Desk department meetings.
  • Confers, cooperates, communicates with General Manager to resolve operating problems and ensures coordination of Front Desk activities.
  • Assists in the selection, training, evaluating, and motivation of front desk employees.
  • Provides guidance and direction to Front Desk employees.
  • Reviews Front Desk personnel recommendations and submits to General Manager for approval.
  • Implements training programs for Front Desk personnel and assures that on-going training is provided.
  • Initiates Front Desk personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations, submitting them to the General Manager for approval.
  • Assists in reviewing all customer complaints and assists in their resolution.
  • Obtains quotes and bids for purchase purposes and recommends capital expenditures for Front Desk.
  • Reviews and analyzes inventory reports to evaluate control methods and direct initiation of correct measures at the Front Desk.
  • Reports to the General Manager significant results, problems, and personnel action regarding Front Desk employees.
  • Establishes relationships with community leaders along with members of civic organizations.
  • Ensures implementation of Front Desk marketing programs such as but not limited to Priority Club Rewards Destinations.
  • Checks and records pertinent comments in the Front Desk Log.
  • Executes other associated responsibilities as directed by the General Manager and Director of Operations.
  • Is familiar with the competition, their rates, amenities, promotional programs, etc…
  • Reviews Night Audit packet, noting discrepancies and troubleshooting discrepancies for a solution.
  • Reviews all open AR accounts and balances, sends reminders as needed.
  • Prepares invoices for approval by General Manager.
  • Grooms his/herself to set an example for employees and to meet the business image of the property.
  • Overall responsible for the safekeeping of Front Desk revenues, whether they be cash or credit card transactions performed by Front Desk employees.
Brand: Hampton Inn & Suites
Address: 4350 Executive Circle Fort Myers, FL - 33916
Property Description: 25 - Hampton Inn & Suites - Ft. Myers
Property Number: 25

Job Summary

JOB TYPE

Full Time

SALARY

$47k-69k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

03/01/2023

Show more

Hampton Inn & Suites | Good Hospitality Services
Full Time
$23k-30k (estimate)
3 Months Ago

The job skills required for Front Office Manager include Service Quality, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

01/10/2022: Modesto, CA

Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi

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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

01/29/2022: Manchester, NH

Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.

12/23/2021: Cedar Rapids, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

01/26/2022: Pascagoula, MS

Someone who wants to become a front office manager will need both office and people skills.

01/26/2022: Parkersburg, WV

Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

01/25/2022: Juneau, AK

Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

Butler University
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