Recent Searches

You haven't searched anything yet.

4 Guest Service Agent Jobs in Davenport, FL

SET JOB ALERT
Details...
HAMPTON INN MAINGATE SOUTH
Davenport, FL | Full Time
$14-17 (estimate)
1 Month Ago
HAMPTON INN MAINGATE SOUTH
Davenport, FL | Full Time
$26k-34k (estimate)
1 Month Ago
Guest Service Agent
$14-17 (estimate)
Full Time 1 Month Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

HAMPTON INN MAINGATE SOUTH is Hiring a Guest Service Agent Near Davenport, FL

GUEST SERVICE AGENT - HAMPTON INN Davenport, Fl

Hampton Inn by Hilton

Job Summary

A Guest Services Agent is a well-rounded individual that is responsible for greeting and registering guests and checking guests in and out of the hotel. Oversees the auditing, posting and balancing of daily financial transactions of all shifts. Meets and greets complimentary breakfast guests as they arrive and thanks them when they depart. Explains to guest’s location of beverages, food items, service ware, complimentary newspapers, etc. Cleans and maintains station. Restocks items as required. In the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. You would be responsible for stocking food and service ware and for clearing tables for complimentary breakfast buffets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

· >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

· >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

· Receive, input, retrieve and relay messages to guests

  • Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
  • Ensure credit card system reconciles to daily transaction lists
  • Stock food and service ware for breakfast buffets
  • Clear tables during the complimentary breakfast period
  • Ensure tableware is in good and working condition and report any defects for repair
  • Retrieve and transport dirty tableware to dishwashing area

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overnight shift
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$14-17 (estimate)

POST DATE

02/07/2023

EXPIRATION DATE

01/18/2024

Show more

HAMPTON INN MAINGATE SOUTH
Full Time
$26k-34k (estimate)
1 Month Ago

The job skills required for Guest Service Agent include Guest Service, Credit Card, Leadership, Promotion, Teamwork, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

For the skill of  Guest Service
Applebee's
Full Time
$18k-23k (estimate)
Just Posted
For the skill of  Credit Card
INSPYR Solutions
Contractor
$72k-103k (estimate)
Just Posted
For the skill of  Leadership
JM
Full Time
$63k-90k (estimate)
Just Posted
Show more

The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

Loews Hotels & Co
Full Time
$26k-35k (estimate)
1 Month Ago
Hotel Landy
Full Time
$27k-36k (estimate)
4 Months Ago

If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more