What are the responsibilities and job description for the Assistant General Manager (AGM) position at Hampton Inn Durango?
To assist in overseeing the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction and profitability.
Responsibilities
- Provide vision for the staff by promoting company and brand standards.
- Interview, hire and onboard new staff to meet the highest levels of guest service.
- Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements.
- Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason.
- Coach and mentor staff to facilitate high associate satisfaction
- Identify and take action to drive incremental revenue during high demand times through effective yield management.
- Review daily audit reports for accuracy and investigation of any irregularities.
- Interact with guests when there is a complaint and resolve it to their satisfaction.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Flexible schedule
Shift:
- 10 hour shift
Weekly day range:
- Weekends as needed
Ability to commute/relocate:
- Durango, CO 81301: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $22
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