THIS POSITION REQUIRES APPLICANTS TO BE TOBACCO AND NICOTINE FREE.

The Hamilton County Health Department is a tobacco and nicotine free campus. The Hamilton County Health Department prohibits the hiring of individuals who use tobacco or nicotine products in any form. All individuals who are offered a position with the Health Department are screened for tobacco or nicotine use as part of the post-offer health screening. Individuals whose post-offer health screening results are verified positive for tobacco or nicotine use will be disqualified from employment, their job offers will be withdrawn, and they will be disqualified from employment with the Hamilton County Health Department for one (1) year from the date of the post-offer health screening.

When this position is located directly within the Federal Homeless Health Clinic, applicants for hire must meet the Federal COVID-19 Vaccine Mandate requirements and be fully vaccinated or be deemed eligible for a medical or a religious exemption. Additionally, there are a number of other positions within the Hamilton County Health Department that provide operational services/support to the Federal Homeless Health Clinic. Based on Federal Guidelines, applicants for those positions must also meet the Federal COVID-19 Vaccine Mandate requirements and be fully vaccinated or be deemed eligible for a medical or a religious exemption. Additional information will be provided during the interview process and any questions will be addressed at that time.

The Hamilton County Health Department has a responsibility to respond quickly and efficiently when public health emergencies occur. All Hamilton County Health Department employees are responsible for ensuring their contact information is current and they are accessible should a public health emergency arise. The Hamilton County Health Department maintains a call down system to store contact information and mobilize staff in the event of an emergency. During a public health emergency, all staff are required to respond should a call to mobilize be made. During a public health emergency, work hours for any and all Hamilton County Health Department employees are subject to modification to meet the needs of the community.

Under direct supervision, provides clinical and clerical office support in a public health care clinical setting.

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Answers telephone calls, schedules appointments, answers questions and takes messages for primary care physician or related staff; calls to remind patients of appointments; posts laboratory results in charts and calls patients to provide results; pulls medical records and files for scheduled patients or for physicians/nurses to respond to calls; registers patients and updates patient history files; processes patient encounters for services rendered; verifies accuracy of charts to ensure no duplications.

Assists with orientation of new staff including showing how to enter data into computerized data system; purges records that are older than three years with no patient contact and forwards to medical records department for proper storage; performs general office secretarial duties including ordering office supplies, typing correspondence; preparing information or sample packages for patient distribution; completes data entry of all laboratory results; performs other related duties as assigned.

Knowledge of general medical office practices procedures and equipment.
Knowledge of secretarial methods, practices and procedures.
Knowledge of medical terminology and billing practices.
Knowledge of medical record keeping/file maintenance practices and procedures.
Knowledge of computer hardware, software and peripherals.
Knowledge of customer services practices and procedures.
Skill scheduling medical appointments.
Skill registering patients and updating medical history files.
Skill utilizing verbal and written communication in preparing written medical records, transcribing information, completing correspondence and providing information over the telephone to patients.
Skill maintaining files and records.
Skill accurately and timely entering data into patient databases.
Skill utilizing customer service techniques in responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.

The equivalent of a High School Diploma and additional clerical training with two (2) years of clerical office experience.

Physical Requirements:

Work requires extensive computer data entry and pulling and filing of medical records with potential exposure to infectious diseases.

ADDITIONAL INFORMATION:

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.

All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.

AN EQUAL OPPORTUNITY EMPLOYER Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.

https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx