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If you are looking for a rewarding career with a highly successful company that puts people first, Halvik Corp is the place for you! We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help the US Federal Government succeed. Join our growing team and make a difference!
Are you looking for a job where you feel like a part of a team and know that you are making a difference? We need people who love to be on the phone and solving problems. Put your inner detective to work and join our team at the FCC!
The Call Center Specialist will be responsible for communicating with FCC customers by answering incoming calls and responding to online inquiries.
Candidates should be available to work at the FCC office between the hours of 8:00 am and 6:00 pm, Monday through Friday, dependent upon the needs of the hotline.
Required Skills:
· High School Diploma
· Must be a US Citizen or Green Card Holder
· Must be able to obtain a Public Trust Clearance
· Excellent customer service practices
· Excellent attendance record with the ability to be flexible
· Ability to interpret and apply applicable rules, policies, and procedures
· Ability to prepare written documents using correct punctuation, grammar, and spelling
· Ability to use personal computers and Microsoft Office computer software applications
Desired Skills:
· Call center or customer service experience
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Halvik offers a competitive full benefits package including:
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
To comply with the guidance provided by the Safer Federal Workforce Task Force (Task Force) for Federal Contractors and Subcontractors, Halvik is requiring COVID-19 vaccinations for all their employees except where an employee is legally entitled to an accommodation.
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Full Time
IT Outsourcing & Consulting
$34k-43k (estimate)
01/20/2023
08/18/2023
halvik.com
VIENNA, VA
25 - 50
2007
Private
MADHAVI BATHULA
$10M - $50M
IT Outsourcing & Consulting
Halvik provides enterprise architecture, application lifecycle, infrastructure and security services for private and government organizations.
The job skills required for Call Center Specialist include Customer Service, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.