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haemonetics
US OK Remote, OK | Full Time
$68k-84k (estimate)
4 Months Ago
Field Service Engineer II
haemonetics US OK Remote, OK
$68k-84k (estimate)
Full Time | Medical Technology 4 Months Ago
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haemonetics is Hiring a Field Service Engineer II Near US OK Remote, OK

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details Field Service Engineer II JOB SUMMARY May installs, reviews, operates, maintains, repairs, and modifies equipment. Provides service related guidance and training to customer personnel in the establishment of equipment operation, maintenance, inspection procedures and techniques. Analyzes equipment failures to determine cause and recommends corrective action. Advises and assists in effecting design changes to improve equipment efficiency and/or reduce operational associated costs. Establishes and implements Preventive Maintenance Programs and maintains performance and maintenance records of equipment. Participates and assists in planning phases related to installation, trials and evaluation of equipment and systems. ESSENTIAL DUTIES Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs. Ability to drive time & material revenue streams by proactively searching customer lists for paid service potential Acts as key contact in response to emergency calls in less than established targets Communicates with Supervisor or Manager and Sales Representative regarding potential customer leads or concerns Complies with all business processes, quality standards and recommends process improvement as applicable including use of Oracle application Consistent achievement of defined customer satisfaction metrics Establishes and maintains customer relationships, takes on account ownership and cultivates steady revenue through service contracts. Responsible to identify and secure new revenue from service contracts within a defined territory as well as maintaining existing service contract business Extensive overnight travel within own territory as well as other territories as required Generate and analyze reports to determine service performance and identify trends Identify potential service customers and drive service contracts and service initiatives May assists with new hire training as directed by supervisor or manager Maintains minimal downtime on all machines in territory through effective training of site personnel and quick problem investigations. Participate in cross functional projects as required. Participates in clinical training in order to gain a solid working knowledge to accurately respond to customer and user inquiries, escalating needs accordingly Provide technical and maintenance training on products to hospital biomedical engineers and to commercial plasma operator personnel. Provides back-up to other Field Service Engineers Provides services such as installation, on-time preventative maintenance, upgrades, product support, trouble shooting and repair services on medical device systems to customers in an assigned territory. Responsible to manage parts inventory and service expenses within budget Support Oracle stabilization, enhancement requirements or related projects SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS H.S. Diploma Required, Bachelor's Degree Or equivalent technical degree desired 5 years Technical field experience with proven record of customer satisfaction required Medical device equipment experience required Performs work independently with minimal supervision Strong verbal communication and listening skills Possesses strong technical aptitude Effectively coaches and delivers constructive feedback Good computer skills Valid drivers license and reliable transportation with the ability to travel 50-75% EEO Policy Statement Pay Transparency: Residents of certain locations, including Colorado and New York City, may be entitled to additional information about the potential range of compensation and benefits associated with this position. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com. Conditions of Employment: Haemonetics’s requires COVID-19 vaccination for all U.S. employees who work in the presence of other colleagues or customers, unless the employee is approved for a medical or religious exemption, pursuant to applicable law. While we recognize employees have their own individual beliefs and perspectives regarding vaccination, we believe it is an important step as part of our obligation to protect our colleagues, customers and communities as we continue to make health and safety our top priority.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Medical Technology

SALARY

$68k-84k (estimate)

POST DATE

11/18/2022

EXPIRATION DATE

12/06/2022

WEBSITE

haemonetics.com

HEADQUARTERS

DRAPER, UT

SIZE

3,000 - 7,500

FOUNDED

1971

TYPE

Public

CEO

CARLA BURIGATTO

REVENUE

$500M - $1B

INDUSTRY

Medical Technology

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About haemonetics

Haemonetics is a blood management firm that offers devices, software and consulting services for the blood supply chain.

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The job skills required for Field Service Engineer II include Field Service, Customer Service, Installation, Preventative Maintenance, Preventive Maintenance, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer II. Select any job title you are interested in and start to search job requirements.

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