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haemonetics
US CA Remote, CA | Full Time
$77k-95k (estimate)
4 Months Ago
Field Service Engineer II
haemonetics US CA Remote, CA
$77k-95k (estimate)
Full Time | Medical Technology 4 Months Ago
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haemonetics is Hiring a Field Service Engineer II Near US CA Remote, CA

Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence. Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals. We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world's blood supply. To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development. We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details Tasks and Responsibilities: Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales Serve as a focal point for problem resolution assistance to subsidiary or distributor support Responsible for editing, writing, and modifying Service and Training manuals and SOPs Install, upgrade, repair, and maintain instrument systems in defined territory Provide technical support to staff, contractors and customers Manage the Service Territory including distributor’s service staff Respond to service requests and ensure customer satisfaction Manage service parts inventory levels Complete all required documentation in service tool (SFDC) same day as service Provide timely and accurate reports as requested Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc. Maintains routine contact with existing customer base Accurately complete expense reports weekly All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities Preferred Educational Background: BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience Experiential Background: 2-5 years relevant experience Must be highly motivated and have strong problem solving ability Excellent verbal and written communications skills Must have good technical writing abilities Must be able to work independently and as a team player Computer experience and literacy a must Familiarity with field alignments, electrical/electronics, and mechanical systems Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work Travel requirement: 65% depending on geography and customer utilization EEO Policy Statement Pay Transparency: Residents of certain locations, including Colorado and New York City, may be entitled to additional information about the potential range of compensation and benefits associated with this position. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com. Conditions of Employment: Haemonetics’s requires COVID-19 vaccination for all U.S. employees who work in the presence of other colleagues or customers, unless the employee is approved for a medical or religious exemption, pursuant to applicable law. While we recognize employees have their own individual beliefs and perspectives regarding vaccination, we believe it is an important step as part of our obligation to protect our colleagues, customers and communities as we continue to make health and safety our top priority.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Medical Technology

SALARY

$77k-95k (estimate)

POST DATE

11/18/2022

EXPIRATION DATE

12/13/2022

WEBSITE

haemonetics.com

HEADQUARTERS

DRAPER, UT

SIZE

3,000 - 7,500

FOUNDED

1971

TYPE

Public

CEO

CARLA BURIGATTO

REVENUE

$500M - $1B

INDUSTRY

Medical Technology

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About haemonetics

Haemonetics is a blood management firm that offers devices, software and consulting services for the blood supply chain.

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