The Administrative Specialist works at the corporate office in The Villages to support Finance, Fleet, Dispatch, and the overall operations of the organization. The position requires a diverse set of skills including customer service, problem-solving, Microsoft Office, QuickBooks, organizational, time management, written, verbal, and interpersonal. This position will provide administrative support to both The Villages and Eustis offices.

PRIMARY RESPONSIBILITIES:

• Work with Dispatch to schedule donation pickups, confirm pickups, record items being donated, address donor issues, and validate items received
• Answer the main phone line, transfer calls appropriately, and take messages
• Assist Finance with filing, daily receipt entry, weekly check distribution, monthly financial reconciliations, and annual audits
• Update QuickBooks daily with the Restore points of sales and verify that credit card purchases are accurate and reconcile cash deposits
• Create and maintain a dashboard of monthly ReStore sales and prepare a monthly sales report by department
• Provide administrative support to the Director of Operations and Eustis office staff
• Coordinate with the county and local municipalities on behalf of the Construction and Preservation & Repair departments
• Assist in growing the donor base and re-engaging lapsed donors
• Send thank you letters to donors
• Ensure updated W-9s and Certificates of Insurance are maintained for all vendors
• Perform other duties as assigned by the Director of Operations

Qualifications and Personal Attributes:

• Associates degree in related field or relevant work experience (Preferred)
• Excellent written and verbal communication skills is a MUST
• Customer service: 1 year (Preferred)
• Strong computer skills: Proficiency in Word, Excel, Outlook, and PowerPoint
• Ability to organize and prioritize work while working independently with little supervision
• Excellent interpersonal skills: Displays tact, diplomacy, and ability to work well with people
• Passionate about Habitat for Humanity’s mission and core values

Working Conditions:

• Full time position primarily located in The Villages office
• Will work in an open office with other team members

Job Type: Full-time

Pay: $14.50 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• The Villages, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person