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Field Support Tech IFA - S

Omaha, NE | Full Time

Job Description

Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.

Day to day you'll…

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support FR offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/ or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned.

Company Overview

  • Website
  • Headquarters LA PLACE, LA
  • Size 15,000 - 50,000
  • Founded 1955
  • Type
  • Revenue $200M - $500M
  • Industry Business Services
  • About h&r block
  • H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That's why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax compan ... y second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That's how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family' serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We're not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it! More

Skills for Field Support Tech IFA - S

The job skills required for Field Support Tech IFA - S include Technical Support, Computer Systems, Communicates Effectively etc. Having related job skills and expertise will give you an advantage when applying to be a Field Support Tech IFA - S. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Support Tech IFA - S. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Support Tech IFA - S

The following is the career advancement route for Field Support Tech IFA - S positions, which can be used as a reference in future career path planning. As a Field Support Tech IFA - S, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Support Tech IFA - S. You can explore the career advancement for a Field Support Tech IFA - S below and select your interested title to get hiring information.