Gummi World is hiring a Account Manager to join our team in our Chandler office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. The Account Manager will coordinate cross-functional teams (Technical Service, and Sales account management) to develop business and independently negotiate supply agreements with customers to maximize our profitability.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. 

Responsibilities: 

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Building deep relationships with R&D Formulators, Quality, Marketing, and Procurement to increase our ingredient sales and meet volume, revenue, profit targets and specialty product growth.
• Gaining a deep understanding of US nutraceutical market needs and trends, helping to build organization's competitive intelligence and identifying new products fitting our strategy.
• Performing various administrative and project management tasks such as budgeting, forecasting, call reports, monthly reports, price letters and expense reports.
• Update the CRM system with customer contacts, activity reports, adding new and updating pipeline opportunities and entering market intelligence.
• Directing company resources to support sales efforts and promote customer satisfaction.

Requirements: 

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role

Preferred candidates will have:

• Bachelor's degree in a technical field biology, chemistry or equivalent experience in the industry
• Minimum 1-2 years industry experience and ingredient knowledge in the nutraceutical space
• Strong analytical, problem-solving skills and curiosity of product technical features
• Proven track record of managing and penetrating accounts and delivering results.
• Experience managing distributors and setting financial and growth goals, training programs, pursuing target accounts and providing support as needed.
• Solid negotiation skills and strong organizational and time management skills.
• Demonstrated ability to build and leverage strong relationships to generate sales & profitability.
• Proven record of growing revenue and managing financial dealings with customers.
• Demonstrated ability to successfully coordinate many complex activities / projects simultaneously.
• Solid presentation skills and excellent written and oral communication skills.
• Team player with an ability to lead activities of a cross-functional team to deliver results.
• Strong computer skills (Word, Excel and Power Point), salesforce.com knowledge a benefit.

Benefits and Perks:

• Competitive salary ESOP bonus
• 401K Up to 4% matching
• 100% paid medical, dental, and vision insurance
• 3 Weeks PTO