Interior Door Office Customer Service Representative Role Description: This position is responsible to provide prompt, professional, courteous service to walk-in and telephone customers. Also act as an operational location contact for customers or the Sales Team. Essential Duties and Responsibilities: Be committed to customer service above all else – lead by example and set a high standard of service for internal and external customers at all times Responsible for serving customers by providing information, quoting pricing, or creating order tickets either in person or on the phone. Customers can be external or internal Process orders in system, creating tickets, changing tickets, creating quotes, providing assistance to Sales Team through order processing, all with acceptable level of accuracy Accept and process payments for customer orders Assist customers and Sales Team by providing operational information related to customer orders, manufacturing schedules and delivery schedules Be professional in appearance, as well as communication, and treat others that you interact with respectfully, courteously and professionally Follow established policies and procedures in order to create, process and administrate customer order requests Any other tasks as assigned by management Skills Needed: High school diploma or general education degree (GED). Ability to effectively present information and respond to questions from groups of customers and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Be able to communicate clearly in English, also read and write in English Have a basic knowledge of products that Kimal sells (doors, mouldings, windows, trusses, lumber, etc.) Physical Demands: These demands are representative of those that must be met to successfully perform the essential functions of this job: Regularly required to see, talk and hear. Often required to stand, crouch, or sit. Regularly required to lift up to 10 pounds. Occasionally required to lift up to 50lbs. Regularly required to see clearly with close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Basis for Performance: Communicate with customers to create, update, and administrate building material orders – professionally, courteously, and respectfully Have high degree of accuracy for creating customer order tickets Collect payment when appropriate, balance cash drawer to account for money payments every day as needed Follow established company guidelines for utilizing A/R accounts or collecting payments for cash transactions Gulfeagle Benefit Package: 401(K) Retirement Plan including Employer Match PTO and Paid Holidays Health Insurance - Medical, Dental & Vision Life, AD&D, Short & Long-Term Disability Health &Wellness Programs Flexible Spending Accounts Health Savings Accounts Employee Discount Programs and more! This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability, marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law. All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace