Description

Have you been eager to join GCEFCU and build lifelong relationships with our members?? Our ITM Teller department has the perfect opportunity for YOU! 

We are looking for a candidate who is outgoing, patient, and hard- working to join team! The ITM teller must be comfortable on camera at all times and is able to make personal connections with each member in a welcoming and sincere manner. 

This position is a Pay Grade 5.

The schedule is M-F: 2:45pm to 7:15pm; and Saturday's: 8:45am-12pm

Essential Functions & Responsibilities:

• Displays an expertise in all GCEFCU products and services by staying up to date and educated on products, services, marketing promotions, policies and procedures; Uses this knowledge to achieve or exceed the established sales and service goals while conducting video banking transactions in a knowledgeable, friendly, and highly professional manner.
• Provides exceptional member service and connects quickly with members in order to identify and understand their financial service needs. Receives and processes member financial transactions, including deposits, withdrawals, loan payments, member transfers, Remote Deposit Capture (RDC), and cashier's checks through prompt handling of all teller functions. Answers member questions pertaining to their account and maintain member records. Communicates member comments, issues and requests to the appropriate branch/department.
• Multitasks by working with multiple software programs concurrently to complete a transaction and communicate with more than one member simultaneously. Assists the Accounting Department with processing of Skip-a-Pay promotions.
• Clearly communicates and educates members on the proper use of GCEFCU ITMs, handling member objections and anxiety to new technology. Promotes benefits of the technology, provides technical support while utilizing the video banking technology and ensures a positive experience. Promptly reports malfunctions of interactive banking equipment to manager.
• Researches and resolves complex customer service issues with limited supervision. Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
• Strictly adheres to all regulatory and company-established policies and procedures; Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions; Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, customers that appear to be avoiding CTR's; Responsible for reviewing deposits to determine whether holding funds to delay availability under Regulation CC is appropriate; Responsible for complying with Federal Rules and Regulations as required by NCUA.
• Balances daily transactions and maintains privacy of member information. Adheres to security, audit, and compliance requirements.

Requirements

• High School education or GED; 1-12 months similar or related experience.
• Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Demonstrates a high degree of accuracy and attention to detail.
• Must be comfortable being on camera at all times. Personal appearance must be professional.
• Position requires the ability to sit for long periods of time.
• Ability to utilize multiple monitor screens simultaneously in the course of a transaction.
• Must be able to communicate (speak clearly, hear, listen) to members in order to efficiently process transactions.
• Must be able to handle stressful situations such as disgruntled members, multiple members at one time.

EOE Disabled/Veteran