The Operations Coordinator (Ops Coordinator) is responsible for leading, coordinating, and monitoring licensing, GuideStar clinical staff. This position is also responsible for leading, coordinating, monitoring, and maintaining facility onboarding and facility discharge. The Ops Coordinator will also provide in-house EMR support and reporting. 

Essential Job Functions & Responsibilities

• The Ops Coordinator agrees to work as reasonably scheduled by Company.
• Manage flow and completion of facility onboarding and licensing paperwork.
• Keep accurate details of licensing requirements for each state that GuideStar works in.
• Create and maintain credentialing files for completion and presentation to client facilities and third-party vendors. Act as liaison with Scheduling Department to ensure compliance and delivery of required credentialing information before clinician is scheduled to a building.
• Maintain copies of current state licenses for all clinicians.
• Work with any contracted credentialing or licensing vendors to ensure clinicians are licensed or credentialed as required by GuideStar.
• Respond to internal and external credentialing inquiries as they arise. Assist clinical hires with licensing questions or needs.
• Assist with new facility onboarding from contract signing to completion of all CCC responsibilities.
• Provide project management of operations duties for facility discharge.
• Complete special physician projects as assigned
• Collaborate with COO and entire Ops team on special projects.
• Collaborate with HR Coordinator to ensure that all required credentialing, licensing, immunizations, and other records are kept up to date for current employees.

• Bachelor’s Degree (preferred)
• 3 Years of experience (preferred)
• 1 Specific industry experience (preferred)
• Excellent interpersonal skills
• Very strong written and verbal skills
• Ability to deal with ambiguity; resilient and adaptable
• Track and organize work; ability to multi-task and meet deadlines
• Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
• Strong customer service skills; cooperative and willing to assist others
• High level of attention to detail
• Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
• Independent thinking and ownership of assigned projects
• Able to pass background testing and drug screening.
• Reliable transportation.

All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact humanresources@guidestareldercare.com for more information. Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.

WHAT MAKES US GREAT

At GuideStar Eldercare, we provide onsite psychiatric, neurologic and psychological care for patients with neurodegenerative and psychiatric disorders in Long Term Care Facilities. Our mission is to enhance the quality of life for our shared patients by easing their suffering while actively promoting their safety, functionality, and dignity.

Led by CEO/Founder, Dr. Steven Posar, our innovative care does not end with patient diagnosis and treatment. We work with long-term care facilities on complex medical management issues and regulatory compliance that help facilities establish and maintain high standards of care and compliance.

GuideStar is recognized as an Age-Friendly Health System, reliably providing a set of four evidence-based elements of high-quality care known as the 4Ms Framework. In addition, GuideStar presented innovative research at the Alzheimer's Association International Conference in 2018 and 2020.

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.