48 Desktop Support Technician Jobs in Los Angeles, CA
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Guess is Hiring a Desktop Support Technician Near Los Angeles, CA
POSITION PURPOSE:
Provide technical support for internal desktop systems, both hardware and software. Receive, prioritize, document and resolve end user help requests, escalating incidents when considered appropriate and necessary.
ESSENTIAL FUNCTIONS:
Troubleshoot and resolve hardware issues in a timely manner. Troubleshoot and resolve software issues in a timely manner. Answer and record incoming support calls. Able to resolve majority of tickets without assistance. Customer satisfaction rating of 4.0 or higher.
Configure PCs/Laptops. Install/setup computer from scratch (hardware, software, operating systems, and peripherals). Support remote users. Deliver, tag, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Become the expert in supporting at least on key product. Create documentation relating the key products.
Perform inventory maintenance. Update appropriate information in order to track company assets. Order hardware or software per user needs. Manage hardware inventory using asset management tool.
Provide telephone setup, assist with logins, support/troubleshoot phone issues.
Understand the configuration and to be able to support multiple Operating Systems: examples: Windows 10, Windows 7 and MAC OS X.
Provide support of Apple, Android and Windows mobile devices via current mobile device management (MDM) solution.
EDUCATION: Bachelor's Degree
YEARS OF EXPERIENCE: 4-6 Years
Location - City, Region or Area
Location
Fair Chance Initiative for Hiring Ordinance
Salary Minimum
Salary Maximum
Job Summary
Full Time
Consumer Goods
$66k-86k (estimate)
01/29/2023
02/23/2023
guess.com
LOS ANGELES, CA
7,500 - 15,000
1981
Public
CARLOS ALBERINI
$1B - $3B
Consumer Goods
Related Companies
About Guess
Guess is a manufacturer and online retailer of tops, sweaters, jackets, backpacks, jumpsuits, wallets, shoes, watches, sunglasses and belts.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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