Role Description

Job Title: Customer Service Representative

Reporting to: AZ Director of Operations

Location: Avondale, Phoenix

Job Purpose

Process orders and prepare correspondence to fulfil customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Responsibilities

The essential functions of the position include but are not limited to:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select, and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Process and accurately input all customer orders into the computer system and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction.
• Answer telephone calls and operate various types of office machines and computers necessary to perform duties.
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.
• Responsible for accurate billing of all customers

Skills / Experience

• Excellent knowledge of MS Office.
• Good organizational skills.
• Good interpersonal skills.
• Common sense understanding to carry out instructions.
• Computer literate for data entry and to reference information.
• Able to stand, walk, reach, and lift repeatedly throughout shift.
• Demonstrate effective verbal and written communication skills.

Experience and Education

High school diploma or equivalent qualification.

Experience: Minimum 1 year experience working as a Customer Service Representative and/or general office environment.

Special Requirements

N/A

Document Management

Written By: AZ Director of Operations Date: 01/30/2023.

This document is designed for guidance only and is not exhaustive. Duties may change or be added and deleted to meet the changing requirements of the business.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Avondale, AZ 85323: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location