1 Customer Support Manager Job in Enfield, NH
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
GROUP MANAGEMENT SERVICES, INC. is Hiring a Customer Support Manager Near Enfield, NH
RETAIL CONTROL SYSTEMS
Customer Support Manager
Culture...
Purpose...
Advancement...
What do you look for in a career?
At RCS we don't sell a product, we do the right thing by providing the solutions that are right for our customers. As part of the team, we have fun and take ownership of our customer's success, building long-lasting relationships in the process. We have close to one hundred customers who have been with us for over 10 years and many who have been with us for over 20!
RCS is seeking an engaged, energetic, self-motivated coach who is passionate about customer success.
The primary goal of the RCS Customer Support Manager is to ensure the retention of profitable customers by providing added value to their customer experience. This is done by instilling in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions. The RCS Customer Support Manager enables the support team to be customer-centric and provide an amazing customer experience and doing so by keeping them accountable and removing roadblocks. Strong knowledge of RCS products and services will enable you to step in on escalated customer issues the team is unable to resolve, take ownership, and provide a resolution. As part of the RCS team you will provide insight from customer data and experiences to the Product, Marketing, and Sales departments in an effort to continue growing the organization and providing solutions customers need. With a continuous improvement mindset, you will develop ways to improve performance, efficiency, and efficacy based on KPIs and customer feedback while supporting RCS’ core values and company goals.
RCS is looking for someone to fill a full-time position, who has 5 years of retail experience, knowledge of point of sale software, 1-3 years of direct help desk customer support and 3 years of help desk manager experience.
Apply today if you'd like to learn more about the RCS culture and possess the qualities above.
Job Summary
Full Time
Business Services
$85k-107k (estimate)
07/09/2022
06/29/2022
groupmgmt.com
SHARONVILLE, OH
200 - 500
1996
Private
E MICHAEL KAHOE
$50M - $200M
Business Services
Related Companies
About Management Services
GMS is a provider of payroll, HR and risk management services for businesses.
The job skills required for Customer Support Manager include Insight, Customer Support, Products and Services, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
Similar Jobs
Popular Articles
