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Customer Support Manager

Enfield, NH | Full Time
8 Days Ago

Job Description

RETAIL CONTROL SYSTEMS
Customer Support Manager

 

Culture...

Purpose...

Advancement...

What do you look for in a career?

 

At RCS we don't sell a product, we do the right thing by providing the solutions that are right for our customers. As part of the team, we have fun and take ownership of our customer's success, building long-lasting relationships in the process. We have close to one hundred customers who have been with us for over 10 years and many who have been with us for over 20!

 

RCS is seeking an engaged, energetic, self-motivated coach who is passionate about customer success.

 

The primary goal of the RCS Customer Support Manager is to ensure the retention of profitable customers by providing added value to their customer experience. This is done by instilling in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions. The RCS Customer Support Manager enables the support team to be customer-centric and provide an amazing customer experience and doing so by keeping them accountable and removing roadblocks.   Strong knowledge of RCS products and services will enable you to step in on escalated customer issues the team is unable to resolve, take ownership, and provide a resolution.  As part of the RCS team you will provide insight from customer data and experiences to the Product, Marketing, and Sales departments in an effort to continue growing the organization and providing solutions customers need.  With a continuous improvement mindset, you will develop ways to improve performance, efficiency, and efficacy based on KPIs and customer feedback while supporting RCS’ core values and company goals. 

 

RCS is looking for someone to fill a full-time position, who has 5 years of retail experience, knowledge of point of sale software, 1-3 years of direct help desk customer support and 3 years of help desk manager experience.

Apply today if you'd like to learn more about the RCS culture and possess the qualities above.

Skills for Customer Support Manager

The job skills required for Customer Support Manager include Insight, Customer Support, Products and Services, Self motivated, KPI etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Manager

The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.

How to Become a Customer Support Manager

If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.

Step 1 Understand the job description and responsibilities of a Customer Support Manager

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Step 2 Knowing the best tips for becoming a Customer Support Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Support Manager

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