1. We Care for our People
2. We Care for our Planet
3. We Are Part of a Tradition
4. We Sell Our Coffee at its Peak
5. We Value Attention to Detail

Depending on experience

• Craft a phenomenal first impression to our customers by providing them with a best-in-class customer service experience; ensure customers know they are welcomed and appreciated; understand what customers want and help them with what they need
• Provide ongoing coaching and training to employees on product freshness in accordance with Groundwork’s distinguishing quality standards
• Administer health and safety guidelines, including proper functioning of all store equipment
• Ensure all store equipment is regularly maintained and calibrated; respond to equipment issues in a timely fashion
• Demonstrate that we value our customers by serving them with a sense of urgency
• Act as a role model for proper adherence to Groundwork’s standards
• Lead staff in building their expertise of coffees, teas and merchandise so that they may accurately answer customer questions and make personal recommendations
• Plan and execute scheduling and deployment of staff to ensure that all team members work effectively together to provide superior customer service
• Ensure that store cleanliness and organization are a priority for store team and that standards for cleanliness and organization are met
• Lead team in keeping proper stock levels in place and performing regular inventories
• Implement community and store events through proper planning and scheduling
• Recognize and reward positive performance and accomplishments
• Recognize and respond to performance issues, with honest and direct communication, enforcing Groundwork’s disciplinary guidelines
• Conduct disciplinary action as needed, including all necessary documentation after consulting with District Manager and Human Resources
• Execute timely performance reviews, gaining commitment to performance goals
• Adhere to and enforce Employee Guidelines and follow procedures according to the Retail Operations Manual
• Work the Retail leadership team to ensure that training, coaching and development of staff and assistant manager are consistent and meet standards
• Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the Cash Handling Guidelines

• 2-5 years of Store Management experience (on-premise food/beverage experience required)
• 1 year specialty coffee experience preferred
• Ability to communicate effectively under pressure, lead teams and effectively delegate
• Demonstrated ability to sell and increase sales in a retail environment
• Ability to create a positive work environment and demonstrate excellent customer service
• Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
• Prioritize and handle multiple tasks and work with a sense of urgency

• Free Coffee to Take Home: 1 pound bulk coffee or ¼ pound loose leaf tea every other week
• Employee Discount Program: Discounts on food, beverage & merchandise
• Health Benefits: Medical, Dental, Vision, Voluntary Life Insurance
• Paid Time Off: Including sick hours, vacation, and holidays
• Commuter Program: Substantially subsidized Metro Pass