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IT Support Analyst
Grimshaw Architects Los Angeles, CA
Full Time 6 Months Ago
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Grimshaw Architects is Hiring an IT Support Analyst Near Los Angeles, CA

Grimshaw is a global architecture and design studio of ideas and invention, driven by a desire to connect people to each other and the world around us. We recognize the urgency of the challenges that face our planet, and our duty to deliver architecture and design best suited for a flourishing future. Our studios are founded on analysis and exploration. We relish the challenges inherent across a wide range of work, engaging our expertise and agility to deliver lasting, meaningful design that brings value and joy to clients and users. At Grimshaw, we encourage creativity, collaboration and innovation. We want our staff to be fulfilled by their time with us as we know the key to our continuing success is working with and engaging the most talented people we can find.

Job Purpose:

Grimshaw's Los Angeles studio is seeking a passionate and talented IT Systems Analyst to provide efficient support and development for Grimshaw’s North America region. 

The principal purpose of this position is to provide timely IT support including server, mail, network connectivity and recovery support; utilizing up to date technology to fully protect and secure Grimshaw IT systems and data. This position will also work hand in hand with New York based IT staff and the broader Global IT Department to maintain and develop Grimshaw North Americas IT systems and infrastructure. The candidate will report to the IT Manager based in New York.

Core responsibilities: 

  • Responding to and resolving user issues in North America within agreed timeframes (with a focus on our LA office) 
  • Day-to-day user administration 
  • Application deployment 
  • Onboarding and offboarding staff 
  • Raising proactive suggestions for customer support improvement 
  • Improving cable management and desk setup 
  • Network and server support 
  • Conference space technology support 
  • Controlling stock and ordering supplies 
  • Resolving printer issues 

Core skills and experience: 

  • Customer service experience 
  • Humble, willing to learn, and highly motivated 
  • Objective and data driven 
  • Ability to work independently and proactively 
  • Ability to work well under pressure 
  • Excellent administrative and organizational skills 
  • Cheerful/positive disposition, with a ‘can do’ attitude 
  • Experience in enforcing agreed upon service profiles & application frameworks

Required technical skills: 

  • Willingness to learn or existing knowledge of scripting is necessary (PowerShell desirable) 
  • Experience with remote desktop tools (Splashtop experience desirable) 
  • Video conferencing support (Zoom experience desirable) • O365 administration and application basics
  • Application deployment (PDQ experience desirable) 
  • Microsoft Windows 10 experience (Microsoft certification desirable) 
  • Exposure to cloud based & cloud hybrid technologies (Okta, Intune & AWS desirable) 
  • Basic understanding of Windows Server & Active Directory services 
    • Group Policy 
    • DFS 
    • DHCP 
    • DNS 
  • Basic/Advanced TCP/IP & network support skills • Some exposure to virtual server environments (VMWare desirable) 
  • Security basics (NTFS, File shares etc.) • Service SLA orientation and experience (ITIL qualification desirable)

Grimshaw is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.

Job Summary

JOB TYPE

Full Time

POST DATE

09/18/2022

EXPIRATION DATE

11/19/2022

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The job skills required for IT Support Analyst include Customer Service, IT Support, Active Directory, Customer Support, Collaboration, Windows Servers, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Analyst job description and responsibilities

The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

04/07/2022: Burlington, VT

IT support analyst often communicate directly with consumers.

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This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.

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IT support analyst perform analysis of root causes.

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troubleshooting hardware and software issues.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Analyst jobs

A IT support analyst should be able to work calmly when under pressure.

03/01/2022: Louisville, KY

A IT support analyst should provide enterprise-level support to customers.

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Name variables and functions using clear and relevant names.

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Re-use common functions to save time.

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Set a time limit to complete a task.

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Step 3: View the best colleges and universities for IT Support Analyst.

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