Overview

Griffis Residential Associates are hard-working team players who genuinely care about delivering “It’s about you” customer service quality to our customers, residents, and guests. Qualified candidates will demonstrate a proven positive attitude, work priorities include the ability to organize, multi-task, communicate effectively, and lead by example.

At Griffis Residential, being a General Labor Maintenance Technician is more about customer service than refurbishing a toilet, replacing a dishwasher or repairing damaged drywall. While your entry level construction or general labor background gives you the skills to handle any maintenance issue, it is your customer service skills that ensure resident and management satisfaction.

Responsibilities

As a Service and Maintenance technician, you are responsible for the appearance and working order of the property structures, facilities & systems including individual apartments, exterior and common areas. You a hands-on problem solver who:

• Works directly with residents and team members to diagnose, assess & repair issues including electrical, plumbing, a/c, heating, HVAC, pools, appliances, water irrigation, tile, carpet, walls, flooring and roofing
• Reads & interprets technical (engineering, mechanical, electrical) drawings, blueprints and diagrams 
• Maintains records of customer interactions and transactions, recording details including actions taken
• Follows up on unresolved customer service issues to ensure issue resolution
• Prioritizes and manages your daily workload to ensure successful completion
• Maintains a working knowledge of policies and procedures and their proper application including efficiency, service and quality targets 
• Reflects GR’s world class customer service – “It’s about you”

Different from other apartment, property management or hotel environments, GR gives you both the responsibility and the tools to achieve success. Whether it’s the discretionary authority that you have to correct deficiencies or additional training opportunities, you’ll have the tools and support to succeed as a maintenance technician.

Qualifications

• A minimum of 1 year experience in maintenance, construction, mechanical, HVAC, electrical, plumbing including appliance repair, reading blueprints & power, water and sewer distribution
• A high school diploma or equivalent is required
• World class 5-star customer service experience
• Snow and ice removal required in areas that apply 
• Proven knowledge and application of codes, laws and regulations pertaining to public buildings and fire including ADA 
• Experience operating computer systems similar to Onesite or Yardi for service tickets, inventory and maintenance records 
• Reliable transportation for regular weekly schedule and on-call emergencies
• HVAC and CPO certifications preferred 
• Willing and able to work non-traditional hours including nights, weekends and holidays through a rotating on-call system

Perks/Benefits:

At GR we recognize that exceptional people need exceptional rewards. Beyond our competitive total compensation packages, your schedule at GR will provide you with a quality of life that is difficult to achieve within hospitality or hotel roles. Additionally, our benefits package reflects our respect for workplace contributions, professional goals and personal priorities.

Other benefits included:

• Company subsidized medical, vision and dental plans
• 401(k) plan with up to a 4% matching contribution
• Company paid life and disability insurance
• Tuition reimbursement program
• Training and professional development courses and in-house training sessions
• Vacation time or paid time off (PTO)
• Volunteer paid time off
• New parent paid benefit
• Opportunity for significant discounts when you live in a Griffis Residential property
• Commission eligible
• Bonus potential

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