Description

 $2,000 SIGN ON BONUS!

Greiner Packaging is one of Europe’s leading plastic packaging manufacturers in the Food and Non-Food sector. It has locations in 18 different countries around the world, and we are the very first Greiner Packaging in the US - right here in Pittston, PA! We offer great opportunities to develop our employees as we grow our business, with amazing benefits! Including: Benefits 1st of month after hire date with Low Deductibles; 10 Paid Holidays, Generous Paid Time Off, 401K 5% Company Match, Exceptionally clean, brand new, temperature controlled, state of the art Manufacturing facility and employee incentives bonuses!

Main Responsibilities:

• Manage the relationship between the customer and provide support for specific key accounts.
• Accurately process customer orders in SAP with correct material, contract assignment, and pricing. Review product availability and send out acknowledgements.
• Allocate completed product to orders, dispatch orders to shipping ensuring correct customer delivery expectations.
• Invoice all shipped orders accurately and completely.
• Provide issue resolution for material components, product availability, shipping, pricing, customer payments, and all other as necessary.
• Manage customer inventory and provide customers with inventory reports and data analysis.
• Manage and input customer forecasts and provide data analysis where necessary.
• Advise and collaborate with customers on product and/or packaging specification alterations.
• Maintain up to date prices list and notify customers of price changes.
• Work in Partnership with Graphics Coordinator/Production Planner and customer to advise them of any amendments/delays in their order requirements.
• Attend customer meetings and visits as necessary for review meetings.
• Manage customer complaints in Quality system assigning correct area of responsibility. Enter and coordinate returns and issue credit as necessary.
• Create and invoice special services for customers such as Tooling, Artwork, Freight, etc .
• Arrange dispatch and invoicing of special deliveries as required.
• Create and maintain Masterfile Records (New Customer, Material, Info Records and others as necessary).
• Adherence to customer service department procedures.

Requirements

 Essential Qualifications & Experience

• A minimum of 2 years relevant and up to date working experience within a customer services orientated position which involves administration and dealing with business customers/clients over the phone and email
• Computer literate and confident in all elements of statistical analysis, business reporting, presentation development
• Commercial awareness & customer focus
• Problem solving / query handling
• Accuracy & quality
• Limited Travel may be required– Customer Visits etc

Financial Responsbilities & Role Competencies:

• Adherence to budget forecast
• Monthly customer order adherence
• Team Work
• Ability to multi-task in a fast paced environment
• Building Understanding & Trust
• Thinking Strategically
• Delivering Results
• Professional rapport
• Also, computer skills/literacy/numeracy/people skills