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Greenway Equipment
Arkansas, AR | Full Time
$35k-47k (estimate)
3 Months Ago
Service Writer
$35k-47k (estimate)
Full Time | Retail 3 Months Ago
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Greenway Equipment is Hiring a Service Writer Near Arkansas, AR

Overview

Assists the service manager & assistant service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work SJP Segments in front of them.

Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Assist in all loading and unloading of customer equipment
  • Follows a check in /check out process for all customer units
  • Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
  • Assists in Logistics of Trucking/ Washing/ etc. as directed
  • Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
  • Completes all factory shipping verification for shortages and equipment condition at the time of delivery
  • Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
  • Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
  • Updates customer profiles using equipment, hours, or other information from the customer work order
  • Maintains service accessories and supplies charges within the budgeted expenses
  • May prepare Service Technician time management reports each day for reporting
  • Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains knowledge of John Deere and competitive products

Qualifications

  • Experience with basic computer and accounting functions
  • Experience analyzing and interpreting basic internal reports
  • Experience working cooperatively in a team environment
  • Experience communicating effectively

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$35k-47k (estimate)

POST DATE

12/16/2022

EXPIRATION DATE

12/21/2024

WEBSITE

gogreenway.com

HEADQUARTERS

MARIANNA, AR

SIZE

200 - 500

FOUNDED

1988

TYPE

Private

CEO

C MIXON

REVENUE

$10M - $50M

INDUSTRY

Retail

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The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.