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Greenway Equipment
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Service Manager
$90k-113k (estimate)
Full Time | Retail 3 Months Ago
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Greenway Equipment is Hiring a Service Manager Near Arkansas, AR

Overview

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

Responsibilities

  • Communicates, enforces, and monitors service department processes to ensure customer satisfaction
  • Responsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service Department
  • Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives
  • Executes service department marketing plan with the direction from VP of Service Operations and Marketing manager
  • Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor
  • Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
  • Coordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient manner
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Coordinates customer on farm visits with Location manager
  • Communicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Completes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.
  • Ensures all company objectives and policies are communicated and implemented within the department
  • Assists with the development and training plans of service personnel and completes performance reviews of service staff along with location manager
  • Display problem solving skills with emotional customers, conflict resolution and being able to compromise
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Ensures all Department Employees Follow all safety rules and regulations in performing work assignments
  • Completes all routine inspection and safety protocols for the department
  • Actively Participates in Location Safety Meetings and assists in all safety related tasks
  • Maintains knowledge of John Deere and competitive products
  • Responsible for maintaining operational safety, security, and appearance of company assets, building, and grounds
  • Performs morning Pre-Shift Meetings with Department employees & covers all Safety related topics

Qualifications

  • 3 years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred, Basic Mechanical Knowledge
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
  • Experience leading, communicating, and working cooperatively in a team environment
  • Display problem solving skills such as emotional customers, conflict resolution and being able to compromise
  • Experience analyzing and interpreting internal and financial reports

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$90k-113k (estimate)

POST DATE

12/16/2022

EXPIRATION DATE

12/21/2024

WEBSITE

gogreenway.com

HEADQUARTERS

MARIANNA, AR

SIZE

200 - 500

FOUNDED

1988

TYPE

Private

CEO

C MIXON

REVENUE

$10M - $50M

INDUSTRY

Retail

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The job skills required for Service Manager include Customer Satisfaction, Problem Solving, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
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Providence College