Job Summary: The Role:

• To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews.
• Confidentiality is very important

Essential Functions:

• Anticipate and respond to guest needs
• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Organize and prioritize service per appropriate service sequence
• Take menu, beverage and bar orders from artists and communicate orders to kitchen and/or bar through micros terminal
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• Deliver food and beverages to artist
• Perform opening/running/closing duties according to HOB policy
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Have the ability to memorize menus and daily specials
• Remove dirty plates, glasses, etc., from green rooms once artist has finished
• Clean spills on tables or around work area
• Maintain HOB safety and sanitation standards
• Have knowledge of all music, promotional or special events in the house
• Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.
• Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution.
• Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.
• Ensure all traces of previous occupants are removed and room is clean.

Job Requirements: Required:

• 2-5 years high volume experience in restaurant operations
• Skill in guest relations
• Wine & Liquor knowledge
• High School Diploma
• Transportation in order to retrieve anything the artist may require that we do not carry on site.

Preferred:

• Point of Sales knowledge, preferably MICROS
• Responsible Alcohol Awareness Training Certification or Equivalent

Physical Demands/Working Environment:

• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.About UsRecognized three years in a row by Great Place to Work® and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.