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Job Title: Customer Service Representative
FLSA Status: NON EXEMPT
Supervisor: John Yauger - Manager of Administration and Human Resources
Positions Supervised: None
General Description:
The Customer Service Representative provides front line customer service by offering public information, assisting customers via telephone, electronically, and in person; and assisting staff in various capacities.
Responsibilities/Essential Functions:
Knowledge, Skills and Abilities:
**
Education and Experience:
AMERICANS WITH DISABILITIES ACT COMPLIANCE
Greater Lynchburg Transit Company (GLTC) is an Equal Opportunity Employer. The ADA requires GLTC to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management
Job Type: Part-time
Pay: From $15.00 per hour
Shift:
Weekly day range:
Education:
Experience:
Work Location: One location
Part Time
Transportation
$32k-39k (estimate)
01/22/2023
02/19/2023
gltconline.com
LYNCHBURG, VA
100 - 200
1974
MARGARET WHITAKER
$10M - $50M
Transportation
Greater Lynchburg Transit Co 1974-2009 In October of 1974 the City of Lynchburg bought out the privately owned Lynchburg Transit Co and reorganized and renamed the company the Greater Lynchburg Transit Company (GLTC). The company provided bus service to Lynchburg and in March of 1991 the City of Lynchburg terminated its taxi service contract for the ambulatory elderly and disabled, and GLTC began to operate its Paratransit service for customers with disabilities, based on the Americans with Disabilities Act. Due to state law regarding union negotiations, GLTC, along with many other transit sys...tems, contract out to a private company the management of the transit system. First Transit Inc has been managing GLTC since its inception. Greater Lynchburg Transit Co 2009-Present In 2009 GLTC celebrated its 35 year anniversary and was also the recipient of the American Public Transit Association (APTA) Small Urban System of the Year award. GLTC is currently working on several large projects to improve our system for our customers including Real Time bus location technologies and a new transfer center with enclosed passenger waiting and ticketing. Currently GLTC operates 37 buses on 14 routes Monday through Saturday and 12 cut-away buses for Paratransit Demand Response. Currently 68% of our Fixed Route fleet is diesel-electric hybrid and the average fleet age of 3.6 years.
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The following is the career advancement route for Customer Service Representative (Part- Time) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Part- Time), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Part- Time). You can explore the career advancement for a Customer Service Representative (Part- Time) below and select your interested title to get hiring information.