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GREATER LYNCHBURG TRANSIT COMPANY
Lowry, VA | Part Time
$32k-39k (estimate)
2 Months Ago
Customer Service Representative (Part- Time)
$32k-39k (estimate)
Part Time | Transportation 2 Months Ago
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GREATER LYNCHBURG TRANSIT COMPANY is Hiring a Customer Service Representative (Part- Time) Near Lowry, VA

Job Title: Customer Service Representative

FLSA Status: NON EXEMPT

Supervisor: John Yauger - Manager of Administration and Human Resources

Positions Supervised: None

General Description:

The Customer Service Representative provides front line customer service by offering public information, assisting customers via telephone, electronically, and in person; and assisting staff in various capacities.

Responsibilities/Essential Functions:

  • Answers the telephone, responding to passengers’ questions, concerns and complaints.
  • Documents passenger complaints and compliments and forwards to proper manager per procedure.
  • Responds to passenger inquiries regarding types of service, routes and schedules.
  • Maintains excellent public relations by responding in a courteous manner to all callers and visitors.
  • Sells tickets and passes.
  • Maintains cash receipts and daily logs, as required.
  • Communicates with operations on schedule and service changes and distributes this information to the public.
  • Conducts surveys as needed.
  • Monitors the waiting and passenger areas, performing basic cleaning and maintenance throughout the day to ensure a quality and presentable environment.
  • Notifies maintenance personnel of issues related to safety, cleanliness, or overall customer experience.
  • Keeps work area neat and clean, ensures common areas such as break rooms, copy rooms, and other areas are neat, clean and organized.
  • At the transfer center will inspect restrooms, resupply paper products if necessary and notify maintenance if facility need attention (hourly log maintained on doors of restroom with initial of who last inspected for supplies and cleanliness).
  • Maintain inventories of passenger schedules/timetables; distributes to public; advises staff when time to re-order. Maintains inventories of general office supplies notifying supervisor when supplies require re-ordering. Ensures that supply cabinets are organized and clean.
  • Operates ID making machine to issue ID badges to passengers (half-fare and PTS), volunteers, board members, and employees and their dependents.
  • Counts and records daily revenue.
  • Receives and records PTS trip requests.
  • Receives, stamps, sorts and distributes daily mail.
  • Reviews daily Newspaper and maintains GLTC Scrapbook.
  • Operates a personal computer, utilizing Microsoft Office and PC graphics software and other office equipment.
  • Cooperatively and efficiently performs related tasks and duties as required.

Knowledge, Skills and Abilities:

  • Thorough knowledge of transit services, routes, and time schedules..
  • Ability to establish and maintain effective working relationships with others.
  • Ability to communicate effectively orally and in writing.
  • Ability to make independent decisions within scope of responsibility.
  • Excellent customer relations skills are a must.
  • Working knowledge of computers, hardware and software programs (including Microsoft Word, Excel, etc.)Emotional, Psychological and Physical Requirements:
  • * Ability to: *
  • Deal with long hours and periods of high levels of stress
  • Deal with emergency situations
  • Make quick and concise decisions
  • Deal with the public, and deal with aggressive or angry customers
  • Greet and meet with visitors, clearly disseminate information to customers
  • Concentrate on priority tasks with frequent interruptions
  • Handle high call volumes at peak times of the day__

**

  • Physically
  • Sits frequently for long periods
  • Moves throughout facilities and grounds
  • Lifts light loads at times (< 50 lbs) Additional/Miscellaneous/Special Requirements:
  • Acceptable criminal history record and child protective services check upon hire and must be maintained throughout employment
  • Acceptable drug screen results upon

Education and Experience:

  • Any combination of education and experience equivalent to graduation from high school or possession of a GED certificate.
  • No experience is necessary, but transit operations, customer service, general office or receptionist experience is desirable.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Greater Lynchburg Transit Company (GLTC) is an Equal Opportunity Employer. The ADA requires GLTC to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management

Job Type: Part-time

Pay: From $15.00 per hour

Shift:

  • 8 hour shift

Weekly day range:

  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Part Time

INDUSTRY

Transportation

SALARY

$32k-39k (estimate)

POST DATE

01/22/2023

EXPIRATION DATE

02/19/2023

WEBSITE

gltconline.com

HEADQUARTERS

LYNCHBURG, VA

SIZE

100 - 200

FOUNDED

1974

CEO

MARGARET WHITAKER

REVENUE

$10M - $50M

INDUSTRY

Transportation

Related Companies
About Greater Lynchburg Transit Company

Greater Lynchburg Transit Co 1974-2009 In October of 1974 the City of Lynchburg bought out the privately owned Lynchburg Transit Co and reorganized and renamed the company the Greater Lynchburg Transit Company (GLTC). The company provided bus service to Lynchburg and in March of 1991 the City of Lynchburg terminated its taxi service contract for the ambulatory elderly and disabled, and GLTC began to operate its Paratransit service for customers with disabilities, based on the Americans with Disabilities Act. Due to state law regarding union negotiations, GLTC, along with many other transit sys...tems, contract out to a private company the management of the transit system. First Transit Inc has been managing GLTC since its inception. Greater Lynchburg Transit Co 2009-Present In 2009 GLTC celebrated its 35 year anniversary and was also the recipient of the American Public Transit Association (APTA) Small Urban System of the Year award. GLTC is currently working on several large projects to improve our system for our customers including Real Time bus location technologies and a new transfer center with enclosed passenger waiting and ticketing. Currently GLTC operates 37 buses on 14 routes Monday through Saturday and 12 cut-away buses for Paratransit Demand Response. Currently 68% of our Fixed Route fleet is diesel-electric hybrid and the average fleet age of 3.6 years. More
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