Knowledge Manager

Gray Tier is seeking a Process Analyst and Knowledge Manager to support the GSMO Program in Washington DC in support of the National Security Council IT Support. An Active TS/SCI security clearance is required to be considered for this position. The candidate will support Government staff in developing a broad range of written products in support of senior leadership and USG policymakers.

Primary Responsibilities:

• Provide knowledge management for SharePoint products and custom developed applications
• Work with senior managers and executives to provide insight and technical evaluation of how current tools and processes can be improved through automation
• Have significant experience with knowledge management products and tools such as Portal Technologies, Database Technologies, Operating Systems, and Programming Languages
• Participate in technical assessments and reviews to validate the technical approach and associated work products, for knowledge management implementations
• Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity
• Recommends and develops new technology solutions related to SharePoint / Technical writing to improve quality and timeliness of reporting while reducing the manual overhead to produce reports utilizing in-depth Knowledge Management and technical writing skills across range of programs

Basic Qualifications:

• Must possess active DoD TS/SCI. Candidate will also go through NSC supplemental Clearance process
• Bachelor's degree and 8 to 12 years of prior experience; additional experience may be considered in lieu of degree
• 5 years’ experience as a Business Process Analyst in an Agile Environment
• Extensive experience with requirements elicitation, analysis of existing processes and systems defining, and documenting functional requirements, generating supporting materials such as wireframes and process diagrams, and crafting user stories
• Proficiency in Jira/Confluence Agile Project Management tools
• Familiarity with prominent portal and knowledge management applications
• In-depth knowledge of SharePoint best practices (ex. Metadata management, portal design, document storage and tagging, permissions management, reference lists, workflow implementation)
• Experience automating or expediting processes using portal features and workflows