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Gravotech Inc.
Dallas/Ft. Worth, TX | Full Time
6 Months Ago
Field Service Technician
Gravotech Inc. Dallas/Ft. Worth, TX
Full Time | Durable Manufacturing 6 Months Ago
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Gravotech Inc. is Hiring a Remote Field Service Technician

Description

Job Summary:

The Field Service Engineer travels throughout the assigned region providing installation, technical and repair services for Gravotech products. Services are provided on-site at customer locations or by telephone consultation. This is a remote/work from home position and can be located anywhere within the assigned service region.

Duties and Responsibilities:

Reporting to the Manager Manufacturing and Repair, who is located in our Duluth, GA headquarters, the Field Service Engineer will receive general guidance from management but is expected to work independently, be self-directed and exercise sound judgment in achieving assigned objectives. Provides services to customers within the assigned region including but not limited to:

  • Making service calls to customer locations to resolve equipment issues and repairs.
  • Technical trouble-shooting, analysis and repair of equipment; to include computer software troubleshooting to diagnose conflicts and operation malfunctions.
  • Maintains positive customer relationship by addressing issues in a thorough and timely manner.
  • Conducts regular preventive maintenance on equipment and regularly updates customers on new technologies and products.
  • Works on-site at customer locations for installation of new equipment.
  • Assures new installations are correctly set up and working properly.
  • Provides training to customers on proper operation of equipment.
  • Reads and interprets technical documentation in order to fully understand operation and repair procedures for equipment.
  • Communicates regularly, in person or by telephone, with customers, clients and managers to respond to questions on operating and maintenance instructions, procedure manuals and safety rules.
  • Maintains clear and accurate maintenance and repair reports.

Permanent Full-time Employees are Benefits Eligible:

  • Medical, Dental, and Vision
  • Paid Holidays
  • Paid Time Off Polices
  • 401 (k) Retirement Savings Plan with company match
  • Company paid Life Insurance, Voluntary Life Insurance, Short-term and Long-term disability coverage
  • FSA, HSA, and Dependent Care Account
  • Employee Discount Program

Requirements

Qualifications:

  • High School diploma or equivalent plus two years of technical training. Associates degree or certificate in technical discipline preferred.
  • Five years of experience in trouble-shooting, maintenance and repair of electro-mechanical equipment.
  • Clear driving record with ability to drive a vehicle in various weather conditions to customer/potential customer locations throughout a multi-state territory.
  • Sound judgement and critical thinking skills with strong technical aptitude for electro-mechanical systems.
  • Ability to read, interpret and analyze documents and technical procedures.
  • Good communication skills with ability to write information, routine reports and correspondence.
  • Customer service oriented with ability to Ability to speak and present information effectively before groups of customers or employees of organization.
  • Intermediate computer skills with general knowledge of software packages, word processing, spreadsheet, etc.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

POST DATE

09/23/2022

EXPIRATION DATE

10/29/2022

WEBSITE

www.gravotech.com

HEADQUARTERS

Georgia

SIZE

500 - 1,000

CEO

Connor Lennon

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.

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