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Application Support Specialist
Gravotech Duluth, GA
$73k-89k (estimate)
Full Time | Durable Manufacturing 6 Months Ago
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Gravotech is Hiring an Application Support Specialist Near Duluth, GA

Description

Job Summary:

The Application Support Specialist works as an integral part of the Sales team providing support for customer’s samples and customized solutions.

Duties and Responsibilities:

The role manages the customer’s samples ensuring the best marking quality is obtained with appropriate engraving technologies. This role includes customization activities to fulfill special requirement from the customers. Specific actions and accountabilities include but are not limited to:

  • Manage the Sample Lab to ensure all equipment are available and at factory quality level to support the Sales Cluster needs including keeping the lab organized and clean.
  • Manage the samples process:
  • Log and create a planning for all incoming samples.
  • Collect and evaluate customer’s requirement.
  • Recommend best engraving technologies to obtain the highest marking quality.
  • Process the samples within the agreed turnaround.
  • Ensure all marking sample reports/data are stored and organized on the network.
  • In collaboration with the Sales team, work to create solutions that meet customer’s needs by participating in:
  • Evaluating and validating project feasibility.
  • Collaborating on estimation of project costs, and timing of deliverables from concept to commissioning.
  • Preparing and presenting project scope, timeline, and costs to customers.
  • Test and validate the solution.
  • Ensure the solution meets customer specifications and expectations.
  • Provide on-site support for equipment installation and customer training, as needed.
  • Interact with other departments for product knowledge assistance.
  • Continually learn and work to become expert on all company products, to be able to effectively evaluate and recommend the appropriate products to the customers for each application scenario.
  • Completes other duties and projects as assigned.

Permanent Full-time Employees are Benefits Eligible:

  • Medical, Dental, and Vision
  • Paid Holidays
  • Paid Time Off Polices
  • 401 (k) Retirement Savings Plan with company match
  • Company paid Life Insurance, Voluntary Life Insurance, Short-term and Long-term disability coverage.
  • FSA, HSA, and Dependent Care Account

Requirements

Qualifications

  • Experienced in the engraving, permanent marking, traceability, or printing markets.
  • Experienced using laser and/or rotary engraving machines and applications.
  • Must have proven mechanical, electronics and software integration skills.
  • Hands-on build experience with skills in using tools required for electro-mechanical assembly.
  • Knowledge and ability to apply electronics/mechanics concepts to create innovative solutions.
  • Proficient listening, verbal and written communication skills, including presentations, demonstrations and training facilitation.
  • Positive professional attitude, good teamwork and collaboration skills.
  • Must have proven ability to multi-task and prioritize projects.
  • Strong work ethic and problem-solving capabilities.
  • Experienced in MS Office products and CAD software.
  • High school diploma required, college preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$73k-89k (estimate)

POST DATE

09/29/2022

EXPIRATION DATE

02/17/2023

WEBSITE

www.gravotech.com

HEADQUARTERS

Georgia

SIZE

500 - 1,000

CEO

Connor Lennon

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Application Support Specialist job description and responsibilities

The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.

03/20/2022: Rapid City, SD

They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.

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They also provide assistance to the customers or clients regarding the use of various software applications.

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Application support analysts can provide support through email, phone calls or live chat.

04/18/2022: Gulfport, MS

Technical support relates to the maintenance of the app, software and other organization's technological systems.

02/22/2022: Trenton, NJ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Application Support Specialist jobs

A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.

03/22/2022: Lexington, KY

Previous experience as an application support specialists or a similar role.

02/28/2022: Alexandria, LA

Provide technical support to teams within the organization, and to external clients when required.

03/03/2022: Sarasota, FL

Up-to-date knowledge of scripting, coding and application software.

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A technical support specialist should be able to work calmly when under pressure.

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Step 3: View the best colleges and universities for Application Support Specialist.

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