Full time, benefit eligible. Schedule is 8am-5pm Monday-Friday. Wage is DOE.

General Summary of Primary Functions

The Medical Assistant provides optimal care through the coordination of services between providers, diagnostic areas, and education services. This involves the ability to determine the acuity of a visit and the visit length for appointment, schedule appropriate appointments with providers and for diagnostic workups, follow-up on patient care and symptoms, and to accurately document information.

The Medical Assistant is a member of a Care Team that serves as liaison between the provider, patient, family and other medical facilities; maintains a professional relationship with others; and uses effective communication skills to present a competent and caring attitude as a representative of Grants Pass Clinic.

Essential Job Functions

Maintains strictest confidentiality of patient and business information. Adheres to all HIPAA Privacy and Security requirements and regulations. Complies with the Clinic’s Code of Conduct and professional expectations including but not limited to appearance, attendance, and dress code requirements.

Provides courteous, professional, accurate, and efficient support to all patients, providers, and employees.

Knowledge of Work

• Phone calls–obtain and document patient symptoms/problems with timely and proper communication to provider; schedule an appointment as appropriate; answer patient questions after communication with provider; provide timely and courteous return calls if warranted.
• Scheduling – coordinate appointments to facilitate time for proper care and procedure. Work around possible changes based on emergencies.
• Preparation of patient for exam – room patients, take vitals, interview of patient in order to record symptoms, vital signs and medications. Obtain medical information prior to telehealth visits.
• Assist with patient flow through the Clinic.
• Prioritize duties to work to maximum efficiency.
• Clean and restock exam rooms; order supplies as needed.
• Assist with procedures - setting up necessary equipment, explaining and preparing patient, assist provider as needed. Provide appropriate paperwork such as medical release forms, non-covered service waivers, etc.
• Charting – document appropriate information clearly and accurately, including all phones calls and follow-ups.
• Diagnostic procedures – scheduling, retrieving, discussion of results with provider and patient where appropriate, arranging needed follow-up.
• Medications – refills to pharmacies as directed by provider; basic knowledge of medication used in provider’s practice.
• Education –teaching patients as needed or arranging such teaching.
• Support Provider’s Directive - Reinforce provider’s health care plan for patient, coordinate follow-up care and encourage patient adherence to therapy, initiate recall notices to patients as appropriate.

Education

• Keep updated on current procedures and treatments. Attendance at meetings offered in and out of the Clinic.
• Encourage participation and volunteering to initiate subjects or learning experiences for team members.
• Assumes personal responsibility for clinical and professional development.

Professionalism

• Maintains absolute confidentiality of all patient records and information, as well as all other Clinic matters.
• Works cooperatively and collaboratively with all other individuals employed by Grants Pass Clinic to fulfill the mission of providing high quality health care to patients with compassion, integrity, and professionalism.
• Accountable for own actions.
• Maintain good relationships with providers and co-workers.
• Appearance and conduct is professional.
• Punctual, dependable, and keep absences to a minimum.
• Uses effective communication skills, contributing to a harmonious atmosphere in the work setting, and keep communication skills open with others.
• Work within a team-based approach to assure quality care for all patients.
• Attends meetings as requested or required.
• Attends all annual Safety and HIPAA Privacy and Security training sessions.
• Works cooperatively and collaboratively with all other individuals employed by Grants Pass Clinic to fulfill the mission of providing high quality health care to patients with compassion, integrity, and professionalism.

Decision Making

Carries out routine duties and responsibilities with limited supervision. Makes decisions and establishes work priorities based on job knowledge, department policies and educational background.

Authority

Reports to the Patient Care Department Supervisor and individual providers assigned to the Care Team.

Qualification Requirements

Must be able to work cooperatively and collaboratively with staff and people of all areas and to be able to manage priorities and variable workloads.

Obtain required Medical Assistant certification within 18 months of employment and maintain certification once obtained.

Must have skills in obtaining vital signs and have basic computer knowledge.

Mental and Physical Requirements

Normal office environment where there are few, if any, adverse environmental discomforts. Must be able to lift, with assistance of other staff, up to 250 pounds as needed for patient transfer. Carrying items of average weight up to 1-25 pounds. Must be able to push or pull weight between 50-250 pounds as necessary for pushing wheelchairs. Some walking, standing, sitting, reaching, and bending. Must be able to see and hear within normal parameters. Possible exposure to blood borne pathogens. Eye-hand coordination and manual dexterity as required to operate a keyboard and mouse, open files, operate fax and copier, telephone, and other office equipment. Communication skills using the spoken English word. Ability to see and hear within normal parameters. Ability to cope with and manage situational as well as usual and customary inherent work environment stressors.

The job holder must demonstrate current competencies applicable to the job position.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It is not intended to serve as an exhaustive list of all duties, skills, and/or required responsibilities. It does not exclude other duties as assigned. Duties and responsibilities may change as the needs of the Clinic and the Department evolves.

Grants Pass Clinic is in compliance with the Oregon COVID-19 vaccination mandate for healthcare workers.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

COVID-19 considerations:
Grants Pass Clinic is in compliance with the state COVID-19 vaccination mandate for healthcare workers.

Education:

• High school or equivalent (Required)

Experience:

• medical: 1 year (Required)

Work Location: In person