Description

Exciting Opportunity!

Do you have excellent customer service to go above and beyond residents' expectations? Do you enjoy promoting quality of living and sense of community?

DHM Properties is currently looking for a Leasing Consultant to perform leasing duties for a local apartment community. DHM Properties is a large and growing Property Management Company headquartered in Albany, NY, which currently manages and operates over 8,000 apartments throughout the NY, CT, MA and NH markets.

What the job is…

Our Leasing Consultants are people who make a big impact in many ways-a friendly smile, a welcoming handshake, a genuine interest in the residents and prospective residents walking through the property office door. Leasing Consultants create a positive and lasting impression on visitors, prospects and residents, and understand its’ importance.

As a Leasing Consultant, you will play an important role in all activities related to apartment rentals, move-ins, and lease renewals at the apartment property. Our Leasing Consultants interact directly with prospective and current residents to achieve the property's maximum occupancy. This includes generating and handling traffic, qualifying prospects, leasing apartments and preparing lease documentation.

Responsibilities include: (but are not limited to)

Selling/Marketing

• Generates interest in the property by selling its benefits and giving personal tours of the property
• Able to sell property and amenities while prequalifying and getting to know the future resident needs.
• Creates a relationship and asks for the close. Follows up in a timely manner.
• Conducts Property Walks – walking property, make readies, show apartments, grounds, buildings, common areas, and office, to make sure we our making a great first impression.
• Property and Competition Knowledge – knows company policies, procedures, lease, and amenities. Knows competitions pricing, specials, policies, amenities, and availability.
• Updating marketing, video tours and social media regularly.

Resident Service and People Relations

• Provides customer service and supports the company’s commitment to go above and beyond residents’ expectations in a professional, warm, helpful manner
• Able to resolve problems in a professional and friendly manner and knows when to defer an upset resident.
• Ability to communicate in a friendly and helpful manner.
• Continues communication with resident through resolve of situation.
• Facilitates positive interactions with current and future residents, contractors, vendors, coworkers, management, and sister properties.
• Ability to communicate in a professional manner verbally and through written communication.

Administration

• Prepares property reports, leases and lease renewals, resident files, and regularly required paperwork with little to no error, and on time
• Keeps organized through maintaining files and ensuring priorities are completed
• Answers phones and makes contact via in person, phone and letters to minimize delinquencies and collections
• Schedules move-in appointments for resident orientation
• Maintenance requests are filled out in detail, with proper descriptions of issue. Follow up with maintenance and residents is done upon completion.
• Tracks appointments, move ins and outs, services, bills.
• Other duties as assigned

Requirements

Required Skills and Experience

• 1-3 years’ customer service and sales experience required
• Previous experience in apartment leasing is a plus
• Retail, hospitality or customer-focused restaurant experience is desirable
• Computer skills including proficiency in Microsoft Office (including Word and Excel)
• Excellent interpersonal and communication skills
• Relationship building ability
• High attention to detail, organization and follow through
• Is dependable, self-motivated with the ability to positively resolve conflicting issues
• Results oriented
• Ability to be at work regularly and on time.
• Ability to work weekends or extended hours as required.
• Must have valid driver’s license & clean driving record.
• Reliable transportation required

Physical Requirements

• Position requires extensive computer and phone work
• Frequent standing, walking and bending, in addition to periods of extensive sitting
• Position requires walking and climbing stairs

DHM Properties offers:

• Competitive wages
• Health
• Dental
• Voluntary life Insurance
• Paid holidays & paid time off
• Employee Assistance Program
• 401(k) retirement plan with company match
• Flexible Spending Plan
• Employee Referral Bonus Program
• We also support development and progression from within!