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Granite Telecommunications
Nashville, TN | Full Time
$38k-48k (estimate)
10 Months Ago
TJX CSR
$38k-48k (estimate)
Full Time | Specialty Trade in Construction 10 Months Ago
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Granite Telecommunications is Hiring a TJX CSR Near Nashville, TN

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.65 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Schedule and support field technicians via email and phone calls to dispatch service calls to customer sites. Work with internal teams and systems to communicate progress and escalations. Field and triage customer calls to help begin resolution process immediately. Utilize external customer applications to provide real-time updates directly to customer stakeholders. This position will have a shift of 8A-5P Thursday-Monday

Duties and Responsibilities:

  • Field calls from both Customers and occasionally Field Technicians to initiate and resolve customer site issues
  • Work with other Internal Teams to prioritize dispatches and escalations
  • Responsible for answering 20 daily inbound calls.
  • Work with other Internal Teams to manage the customers’ technical and communication requirements Update both internal and external ticket management systems
  • Troubleshoot with technicians to resolve site issues
  • Coordinating transfer of technical documents and instructions to the technicians in the field Obtain and log technician closeout notes to resolve dispatch
  • Order new parts and equipment for technicians and customer sites
  • Weekend work or shift flexibility possibly needed depending on work effort

Required Qualifications:

  • Excellent PC skills (Microsoft Office) Typing skills are a MUST
  • Excellent communication skill (written and verbal)
  • Ability to multitask and follow issues through to completion Decision making skills
  • Superb Attention to Detail
  • Ability to solve problems creatively
  • Be able to work the appropriate shift (Thursday-Monday)

Preferred Qualifications:

  • Service Dispatch/Scheduling experience
  • Project Management/Coordination experience
  • Customer phone call experience

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$38k-48k (estimate)

POST DATE

05/27/2023

EXPIRATION DATE

09/01/2023

WEBSITE

granitenet.com

HEADQUARTERS

SPOKANE, WA

SIZE

>50,000

FOUNDED

2002

REVENUE

$1B - $3B

INDUSTRY

Specialty Trade in Construction

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About Granite Telecommunications

Granite is a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. 2018 EIS awardee. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunicat...ions company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, Granite offers dial-tone, infrastructure solutions, advanced data services, broadband, and security services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers. More
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