Grandview Medical Center is Hiring a Scheduling Specialist Grandview Primary Care Clinics Near Birmingham, AL
**This position is accepting Scheduling Specialist applications for all of the Primary Care clinics across Birmingham, Al. The locations include, Brook Highland, Cahaba Heights, Chelsea, Columbiana, Greystone, Lee Branch, Liberty Park, Gardendale, Helena, Hoover/Trace Crossings, Homewood, 280, Pelham, Springville, Trussville and Vestavia** RESPONSIBILITIES
Schedules, reschedules and cancels appointments as necessary. Provides information regarding inquiries in a professional, friendly manner. Addresses patients' questions and concerns quickly and courteously
Operates the multi-line telephone system to answer, screen and transfer calls in a high-volume phone environment
Takes detailed messages and directs calls and messages to the appropriate recipients
Effectively communicates with patients, physicians and other staff both within the practice and at outside facilities, providing timely, accurate, and responsive information
Ensures efficient telephone communication
Checks voicemails and returns patient calls within 24 hours
Ensures proper information is documented correctly within patient charts
Performs other duties as assigned.
QUALIFICATIONS
High School Diploma or equivalent
Prior experience with customer service and multi-line phone, preferred
One-year medical experience in a physician's office, preferred
SKILLS
Excellent oral and written communication skills
Familiarity with Medical Terminology and Electronic Medical Records
Ability to identify problems and seek appropriate guidance
Ability to maintain confidentiality
Ability to use good reasoning and judgment and react calmly in emergency situations
Ability to establish and maintain effective working relationships with patients, medical providers, coworkers and public
Basic computer skills
Grandview Medical Center, a 434-bed regional referral center and tertiary-care facility, is located in Birmingham, AL., and is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Grandview Medical Center offers programs and services in all medical and surgical areas, including Cardiology, Oncology, Neurology, Women's Health, Mental Health, Digestive Diseases, Orthopedics, Physical Medicine and Rehab, Sports Medicine and Emergency Care. There are more than 600 physicians on the Grandview medical staff representing 30 specialties and subspecialties. The hospital has been named an accredited program for Metabolic and Bariatric surgery by ASMBS & ACS as well as an accredited chest pain center.Grandview Medical Center provides equal employment opportunity to all employees and applicants for employment regardless of any individual's race, color, religion, sex, sexual orientation, gender identity, national origin, age, citizenship, military status, disability, genetic information or any other protected class status in accordance with applicable federal, state, and local laws.