Grand Living at Georgetown

• Monday - Friday
• Shift: 10:00 PM - 6:30 AM

About Grand Living:

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor, and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

As an Overnight Receptionist, you will be responsible for enhancing the overall Resident experience through exceptional comprehensive leadership and hospitality. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through warm, friendly and professional greetings and interactions. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. Responsible for welcoming all visitors, guests, residents, and employees in person or through phone interactions in addition to handling multiple administrative functions. This position is under guidance of the Business Office Manager in accordance with Community's standards, processes, procedures, practices and philosophy.

Essential Functions:

• Participate in Start Sterling! line up every day.
• Monitoring security camera footage
• Patrol inside property
• Answers a multi-line phone, assisting and routing caller to appropriate person.
• Operates office equipment including phone, copy machine, computer, fax, etc. Assists and schedules appointments and room reservations with the residents.
• Provides back-up clerical support which includes desk coverage (i.e. during breaks, meals, absences, or as business needs require) to other departments as requested.
• Composes correspondence under guidance and within established guidelines.
• Maintains office supply inventory.
• Sorts & files forms, reports & correspondence according to departmental policies and procedures.
• Refers residents, guests, vendors and staff to proper community resources.
• Assists in Business Office and Life Enrichment administrative tasks.
• Other duties as required.

Education:

• High School Diploma or GED, highly preferred.

Experience:

• Hospitality and Customer Service experience, required.
• Experience managing a busy front desk reception area with in-person interaction and high-volume inbound calls, preferred.
• Experience with multi-line phone, preferred.

Schedule:

• Full-time hours
• Weekends and Holidays as needed

Benefits:

We offer competitive compensation & full benefits package for full time employees including generous new Paid Time Off (PTO) program of 3 weeks PTO in year 1, 4 weeks in second year. Insurance options and a 401K that matches up to 4% with a 5% contribution.

PTO at lesser rates for part-time staff. A high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), workout & spa facilities for resident and staff use.

EQUAL EMPLOYMENT OPPORTUNITY

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.