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CUSTOMER SUPPORT SPECIALIST
DEFINITION:
Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well prescribed by the supervisor. The Department Head for this position is the Chief Administrative Officer. This position is immediately supervised by the Operational Director or designee.
JOB DUTIES AND RESPONSIBILITIES:
Responsible and immediately supervised by the Operational Director.
This position is responsible and held accountable for the following duties:
EDUCATION AND EXPERIENCE:
Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing and possess the ability to work independently.
KNOWLEDGE, SKILLS AND ABILITIES:
An expectation of core competencies in relation to individuals with co-occurring disorders.
Excellent communication skills including active listening, including the ability to communicate effectively in person, in writing and over the phone.
Knowledge of, or ability to learn area of customer service specializations.
Service-oriented and able to resolve customer needs quickly.
Proficient computer skills and ability to learn how to use applicable software quickly.
Displays the ability to work in a collaborative and team-oriented environment.
Exhibits self-motivation, the ability to multitask and pay close attention to details.
Other
Ambulatory Healthcare Services
$41k-51k (estimate)
11/16/2022
09/20/2023
glmhc.net
AFTON, OK
500 - 1,000
1977
Private
TOM ORR
$50M - $200M
Ambulatory Healthcare Services
The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.