Job description

Grand Island Animal Hospital is looking for a Practice Manager to join their team! The Practice Manager oversees client and staff scheduling as well as the day to day operations of the hospital. The ideal candidate has a positive attitude, self motivated, helpful and detail orientated. The practice manager must accept responsibility of the entire veterinary team, and mentor the support staff to work efficiently. The manager is responsible for ensuring the Grand Island Veterinarians and Staff supply the best possible care to our clients and patients.

This is the ideal position for veterinary professionals that are looking for advancement!

Required Skills, Knowledge and Physical Demands

Communication skills in delegating tasks, resolving conflict, promoting products & services, relaying information. Must be able to demonstrate respect and professionalism in all interactions with clients, staff and owners.

Team management skills that foster a positive workspace while encouraging and nurturing their teams growth. An effective team manager is able to set boundaries, and can emphasize constant and effective communication within the workplace. Must be adaptable and open to change.

Emotionally resilient in order to maintain extraordinary customer service during patient euthanasia, emergency situations and client conflict.

Functions:

• Ensure the cleanliness and maintenance of the hospital and grounds through delegation to appropriate personnel or the hiring of appropriate contractors.
• Ensure the proper practice standards as dictated by the American Animal Hospital Association (AAHA) are maintained.
• Oversee and assist with screening and assembly of veterinary records/ files for active use, storage or disposal.
• Maintain and review veterinary medical records of patients for completeness and accuracy.
• Ensure banking deposits and credit transactions are processed daily.
• Oversee all customer communications. Provide advice and solutions regarding hospital policy, boarding protocols, clinic hours and services.
• Establish guideline exchange of hospital policies, patients’ conditions and cancellation or re-scheduling appointments.
• Direct and perform resolution of customer conflict.
• Coordinate employee information, and submit for processing by Human Resources.
• Oversee and control inventory purchases. Reduce expenditure of inventory when possible and advise inventory manager on purchasing and returns.
• Direct on-the-job training to develop employee skills, mentor and guide the support staff in their performance.
• Make decisions about staffing needs, advancement, re-assignments, hours of work, and changes about support staff.
• Interview and hire support staff to create an organized, respectful, and compassionate team.
• Advise employees of performance requirements and progress, discuss progress during appraisals.
• Resolve informal employee complaints, and maintain effective communication.

Grand Island Animal Hospital is a small community practice with a passionate and dedicated staff, apply today to join our team!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Grand Island, NY 14072: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location