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Banquet Assistant Manager
$30k-45k (estimate)
Full Time | Accommodations 0 Months Ago
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Grand Geneva Resort and Spa is Hiring a Banquet Assistant Manager Near Geneva, WI

Description

Our Team is looking for People Pleasing individuals who want to do the following:

  • Turn our guest's ordinary day into an extraordinary day
  • Love where they work
  • Be appreciated for what they bring to a team
  • Learn and grow with a company who truly values it's people

Grand Perks:

  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay

Position Purpose: To provide leadership and oversight to the Banquet department. Trains, directs and supervises the banquet service and set up staff in all functions of the department to ensure a successful event and create repeat business to increase profitability and efficiency to the department.

Essential Functions:

  • Provide leadership to the service staff
  • Supervise and train all banquet associates to include proper service protocol and service standards. This includes techniques in American, French, buffet and wine service.
  • Monitor staff performance and coach and counsel.
  • Interact with guests, greet and connect with group contact and review BEO with contact person.
  • Assist in the hiring and training, scheduling process of all associates.
  • Take charge of department in absence of Director.
  • Revise, generate and direct standard operational standard manuals
  • Support and maintain performance requirements and action plans to achieve goals.
  • Do work orders for repairs of equipment and in room maintenance.
  • Supervise and visually inspect the set up of function and meeting rooms to specification and diagrams, this includes tables, china, silver, linen and glassware.
  • Supervise the breakdown and closing of the function room in regards to equipment, proper handling of all china, silver, linen, glass and storage
  • Inspect equipment for cleanliness, repair needs, proper inventory.
  • Communicate verbally and in writing with culinary, stewarding to ensure all functions are properly set, timing is correct and supplies are where they are needed.
  • Attend BEO meetings as required.
  • Display a professional demeanor at all times with guests, associates ,peers and work together with other department to achieve guest satisfaction.
  • Ensure all federal, local safety standards and Health regulations are adhered to.
  • Enter billing information into micros system to generate guest check
  • Process payroll, hours worked and service charge calculations as well as other information as needed.
  • Monitor staffing schedules and productivity, adjust reassign as necessary to provide the best guest experience.
  • Identify and stay current on market trends within the industry
  • Utilize customer satisfaction surveys to develop and implement action plans to address areas of need
  • Assist in periodic Forecasting of payroll and expenses.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Primary Location:Wisconsin-Lake Geneva-Grand Geneva Resort
Work Locations:
Grand Geneva Resort
7036 Grand Geneva WayHighway 50 East
Lake Geneva53147
Job:Banquets
Job Posting:Mar 18, 2023, 4:06:59 PM

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$30k-45k (estimate)

POST DATE

03/20/2023

EXPIRATION DATE

05/31/2023

WEBSITE

grandgeneva.com

HEADQUARTERS

LAKE GENEVA, WI

SIZE

500 - 1,000

TYPE

Private

CEO

STEPHEN H MARCUS

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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